Eastern Mountain Sports

Excellent outdoor equipment, clothing store. Much more hiking backpacks, shoes and clothing variety than in its direct big competitors stores. Also, there is no problem to return anything. Store staff is very helpful. I just wish they are not as far or perhaps they will return one day back to New York.

Wonderful experience. The folks working there were very helpful. They took the time to find what I was looking for and didn't give up until we found it.nExceptional customer service!nI highly recommend this store. Amazing prices too.

This is one of the worst retails stores i have visited, my parents used to shop in here for years after they started having the same issue. I Purchases a pair of Hillsound Crampons back un Early Nov 2020 and since then i have barely used them on the trail. Last week one of my crampons snapped in half ( not even 6 months old) I called the stored manager and also visited the store twice. Manager was not to pleasant to speak to. and instead of helping me was questioning me, (terrible service for a store manager) I will not recommend or shop from any EMS Store in general, the return policy is very very poor. (without mentioning my sleeping EMS hobo Pad developed air bubbles on its first years of purchase)(I never attempted to return and still have it) I will definitely recommend REI in Princeton 100 times over EMS in Somerville NJ ! Ems just lost another outdoor customer.

Manager should get a job with the mask police because that's what he's interested in instead of helping customers have a pleasant shopping experience. Miserable man-bun tough guy.

Mike was super helpful and knowledgeable. Very nice experience all around!