Eastern Mountain Sports

Great merchandise at a reasonable price. Lots of stuff that is hard to find anywhere else. Membership club that gives discounts for certain amounts spent. Friendly staff. Overall great place.

What can I say - I love EMS. Can't try things on in the store cuz covid. Not their fault but still a PITA.

Salespeople were nice but i couldn't buy anything. Every shoe I asked for they didn't have my size. I felt bad sending them to the stock room so much but I want getting any. I should've just said bring out whatever you find in my size. The shirts I wanted weren't in my size for any colors except black or white. Even the men's boots were not to be found. I was getting very frustrated & disappointed. Maybe REI down the road will be better.

I bought a pair of Asolo boots at EMS in Jan 2020, the 6th pair my family has bought from EMS. All the previous boots have been great. I used the new boots only for hiking, nothing crazy. By November multiple seams had started to split. As per the Asolo website, the boots were still covered by the 2 year warranty so we took them back to EMS. They refused to honor the warranty and told us we have to deal with Asolo ourselves. Won’t be shopping here ever again (why did I ever shop here? REI is just down the road and they have a great warranty on boots!). Lesson learned.

CSR was extremely helpful.