REI

This location is phenomenal. I called around to other REI locations further north in NJ closer to where I live and none of them would help me reinstall the rear half of my Yakima roof rack that had come loose (installed by a different non-REI business in Idaho). I eventually called this REI Princeton location and Ian (?) was extremely helpful over the phone, and scheduled an appointment for me.nnUpon arrival, Gina helped me out. My car was especially difficult to re-install the rack to. She tried multiple times, double-checked Yakima's technical notes, double-checked the settings and literally tried everything she could to help. She was ultimately unsuccessful on this first visit, but she asked me to return the next day and promised that with help from other staff it would be resolved, and it was. Turns out, it was a two-person job due to the way it installs on my vehicle under very high tension, and this was verified when I saw how difficult it was even for two people who know what they're doing to get it installed properly. I literally never would have been able to do this myself, even with my wife's help.nnAfter all of the time and energy they invested, literally hours, what they charged me for the service is too embarrassing to even write here, but it was the cherry on top of an already incredible experience. Don't go anywhere else for anything, just come here and know you'll be taken care of no matter what. I will happily make the drive from Hoboken to come back here if I ever need anything else from REI.

The staff at REI are just awesome! They very patiently answered all our questions about mountain bikes vs. hybrids and were so keen to help us choose what's best for our needs. I am definitely buying from REI Princeton again

Love browsing through the store just to inform myself where the world is going in outdoors activities, it is pricey but as the saying goes, you get what you pay for, most times I actually get clothing on clearance rack but will not skimp on equipment, when need anything that might put my life at risk, and mostly crew is helpful and knowledgeable so if in doubt their advice can be trusted as there's usually someone in store that actually used it.

Excellent customer service in the shoe department. Helped me find a comfy pair of shoes ud83dudc4d

As always superior customer service. Love this store!