Courtyard by Marriott Boston Billerica/Bedford

I've never written a bad review before, but this time I'll write. I am not very happy with this hotel, be careful, they are charging after your departure for nothing. I received a charge that I and my husband was smoking in the room, they said that we stayed after the checkout and smoked. It is impossible to believe it, my husband and me did not smoke and don’t smoke at all !!!! Yesterday I called to the front desk to find out what was going on, they were very rude and told me call to the manager, who was no longer there, but still one of the employees managed to talk. I asked him how I could be in the room if I had a flight to Chicago atn6:30 am, my husband took me to the airport at 4 am, I said I could show them this flight confirmation, and my husband made a checkout at 10 am. Then I asked why they were talking to us without evidence, I asked to see the camera recordings that are in the hotel when my husband left the hotel, as well as the recordings of the parking cameras when he got in the car and left, I also told them what car we had . Then they said maybe it was someone else smoking in the room. Really??? Deal with your own and employees. Yesterday they apologized and returned the money. Today I checked the card, and they charged me again. It is impossible to believe it !!!! I called them and I managed to talk to the manager, after which he said that they would return the money. Why should I spend my time and find out with them for two days ???? I got stressed on being told slander, what kind of custom service is there ??? I want to call the main office of Courtyard by Marriott can they explain to me what's going on ???? I will never take with this hotel again!!!

Great front desk people. Had some issues with the WiFi saying out of range, may have been a temporary problem. I bring it up because it took an entire 24 hrs for the I.T. department to accommodate the issue.nGreat location great look as well!

Friendly staff. Clean rooms. I generally do not like hotel coffee, but theirs were exceptional. Highly recommended!

I loved Laura, she is a docter a exterminater and she loves to texs the roomates

Excellent facility. Bistro and Bar both closed for the Chine Virus