DICK'S Sporting Goods

I’m not one to write negative reviews, especially when the incident was around the holidays which is obviously very stressful for retail workers. However, this incident still really leaves a bad taste in my mouth so I feel I must comment for future events. I was asked by my father who is stationed in another state to go pick up an order of a ping pong table for my brothers Christmas gift. This was a couple weeks before Christmas so the store was of course busy. I went in so they didn’t have to come out to me. Customer service was very sweet and she asked for them to bring it out for me. The manager walkied in and asked what I was driving, I said a Jeep grand Cherokee. They then proceeded to tell me that unfortunately it wouldn’t fit and that they only allow vans or trucks to take them. I understood. I left and looked up the dimensions of the product box on the website. It would fit in my jeep with plenty of room to spare so I happily went back to inform them that I had measured and everything was good to go! Well, I was then again met with refusal by the manager to give it to me. I kindly explained that I had measured and per the website it should fit perfectly fine. She then got very short and patronizing with me and explained “sweetie I’ve been doing this a long time”. To which I asked for accurate measurement of the box since I didn’t have immediate access to a truck and would have to ask around. She refused and told me to go rent a u-haul to get it home. I was agitated that I was being denied a product I had paid for, since I had also wasted my whole day on it at this point. I ended up finding a friend to go back the next day and pick up the box. It was small. It fit in my jeep with plenty of room to spare (6” or so on the side). So although she had “been doing this for awhile” please don’t be so quick to dismiss a customer. I was very frustrated as I’m extremely busy with two babies and was forced to go back and forth multiple times.

This is good for what it claims to be - a sporting goods store with a multitude of brands available. However, I have come to realize that Amazon trumps chain stores for any enthusiast. Whether you're into golfing or fishing or camping or any other lifestyle activity, chain stores like dsg or rei only carry the most popular items in stock. Secondly, branded items come with the baggage of outrageous prices. Leggings with Carrie Underwood's name will set you back ~$50. So dsg is fine as an intro to a category, but you're better off getting your fix online.

I was in/out; only purchased a gift card. Store was busy, but line moved along. Staff was pleasant

Great place. Clean and organized too which makes it easier to find what your looking for..

Great selection and sales. Also was a friendly, helpful staff...