La Quinta Inn by Wyndham Queens (New York City)

This is one of the worst hotel stays. Prior getting to this place I have called a million times and no one had answered. No other hotels were available the day of my arrival so I had no other option. When I get there I see the person at the front desk talking on his cell phone. Then I asked him for a room he tells me I need to pay by cash because there system is not working so then I cash out using the ATM in their lobby. After receiving the room keys I enter the room, room was smelly and was not clean.it was very small for 2 double beds. I only received one towel when there were 3 of us. I asked for extra towels and then I received only 1. Pillows were very dirty and had stains. These rooms need to be cleaned up properly. I requested for more towels the lady said she will bring some more when she comes up here. What kind of service is this. I ended up sharing e towel with my husband. I won’t be even staying here. I don’t recommend this place to know one. I got charged $100 and $50 deposit for a night stay. Very disappointed. I gave them my Wyndham reward numbers it’s been over a week I have not received my points. Have been calling here every day and get no one to answer the phone. Never again will I have to stay here. Plus no microwave in the hotel. This is terrible . I wish I can rate this 0. Just being honest so be careful y’all. Thanks

Their lobby is clean, the security system is good as well. Also, the room was spacious and very clean. We enjoyed our stay here. Everyone was kind who let you feel like you’re at home and help you with everything. We'll be back again. I would highly recommend this cozy place to all my friends.

I wish I could give zero stars for this review. Horrible customer service. There's no maid service when needed. Front desk takes forever to bring items that were requested that maid service didn't bring. Dirty cafeteria. Defective TV in room. Sheets had stains on them. Terrible pillows.

The hotel did not allow phone calls in or phone calls out.nThe would not give my sons room number to dial at the prompt from the recording.nThey would not say if my son had checked in.nGuests not allowed to use the bathtubs.nAfter over 24 hours trying to reach my son I told the front desk that I would need to call the police to do a wellness check on my son.nThe front desk said go ahead!nThe police arrived and the front desk said my son had never checked in.nI was in the process of filing a missing persons report with the police when my son went to a friends house to call me to tell me he was safe...of course he had checked in...they lied to the police.nMy son told me that the three days I had put on the credit card was irrelevant they made my son pay cash.nWyndham hotels customer service said there was nothing to be done each individual hotel operated how they wanted to operate.nI called the corporate office and after listening to my story again I was told nothing could be done.nWhen I asked to speak to a supervisor I was put on hold for three minutes and the phone was disconnected.nDONT EVER STAY AT A WYNDHAM HOTEL OR LA QUINTA!!!!!nThere will be NOTHING done if you have ANY issuesnPenny StrongnLa Quinta INNnQueens blvdnQueens, NY

First prior to getting there, the Hotel ran my card three times before getting there and blocked my card, When we got assigned our room on the 3 rd floor it wreaked of marijuana I thought it was a non smoking hotel. In the room we discover the refrigerator was not working, cable kept freezing. The room was severely dusty. The bed spreads wee not on the bed. We found beer bottle caps all over the floor. The bathroom was not the prettiest the soap dish was falling apart and looks like they glued it back. This worse hotel experience. When I mentioned to the staff about the marijuana smell all I got was the customer will be charge 250. I felt this place is only interested in just our money not our stay experience