Courtyard by Marriott Rochester Brighton

Very average place. I stay at a lot of Marriott properties and this one seemed very basic. My room was a little run down looking. The amenities in the lobby were sparse no snacks, barely any water and very mediocre coffee. The staff was hit and miss too. Some were nice and some had zero personality. I would pick another property next time.

As a Marriott titanium member this is not my first stay at a courtyard. While I don’t have the ability to post pictures in this review, suffice it to say the room I stayed in last evening was NOT cleaned....We entered to room to be welcomed by a muddy handprint on the wall...turn the corner to see pink balloon stems still taped to ceiling and walls. Pink paint smears on walls and in the shower (clearly a gender reveal party happened the night before - congrats apparently it was a girl)....shame on me for not asking for a new room, but we ignored and went to sleep. The following morning I awake to my wife sharing that we can’t take a shower as the spigot thermometer is broke and the water only comes out at scalding hot and can’t be adjusted. Frustrated, we decide to get dressed, pack-up and leave. We stop at front desk to share the pictures of our “cleaned “ room (during a pandemic). The the bistro manager - Dan Miller was working the front desk. He half listened and flippantly said “thanks for feedback”. A bit bothered by the brush off, I asked to speak with the manager - THIS PART I CANT MAKE UP . Dan’s response was “why, there is nothing he will say that I can’t.” I reiterated my desire to speak with manger. He said he’s cleaning rooms it will be a while. I said ok, I will wait. The response “you do what you feel you have to.” After 10 minutes of waiting, I wrote down my cell on a post it and asked to have the manager to call me. Not surprisingly never received a return phone call. There is a reason there were only 4 cars in the parking lot. Strongly suggest you think twice before staying here.

Very Clean and very nice staff, would definitely stay again

Nice place good pricenWish the front desk would have toothbrushes when guests forget theirsnRooms are clean but when your neighbors are fighting or loud you will know about it

Nice clean hotel. Nice updated rooms with balconies