Quality Inn & Suites Watertown Fort Drum

Just know what to expect.nnYou get what you pay for.nnNo elevators. Just stairs.nnNo drive up to the door area.nnHardly any lighting in the room.nnHeater didn't get warm enough.nnShower took forever to get warm.nnShower curtain keeps closing in on you as you're trying to shower.

I love this hotel ! Best service ever! Me and my friends stayed in here for a get away and 10/10 recommend ! I never been so happy with sleeping somewhere. The owner is a doll! Would definitely be coming back!

I decided on this hotel because I thought it had good reviews and a good price. When I first arrived the gentleman at the counter was very nice. He even took pictures of my son and I for us since I have not seen my son all year due to covid. The next morning there was no breakfast being served so I went to McDonalds to get breakfast and as soon as I walked into my room and turned the light on, I saw a baby roach crawling on the floor! I immediately took a picture and went and talked to the lady up front. I asked her if this hotel has roaches and she stated no and that they spray every day. I then told her that I don't think I can stay there and that I would call other hotels to see if I could get in there. I went back to my room (155) and called another hotel. As I was on the phone with my husband I looked at the stand below the TV and saw a brown spot on the top front edge of the stand and as I walked closer to see if that was a roach it started crawling!!! I took a video of it and quickly packed my things after shaking them to make sure none got into my belongings and went straight to the front desk to demand a refund in which she at first just tried to give me one day. I demanded my whole refund, two days, be given back to me because I was not paying to sleep in filth and having to pack up and find another hotel in a small town. She said she would have to call her manager so I told her to call her Manager then. She picked up her phone acted like she was about to call him then proceeded with the refund. I will not ever stay here again. I would rather pay double up the street then to have bugs crawling everywhere. Very disgusted and disappointed!!

Great people very friendly very clean the rooms ate beautiful I recommend the king size room all and it a great place

Clean and cheap motel. Recently renovated. Recommend staying in.