Holiday Inn Express Grand Island - Niagara Falls

Very pleasant roomwas recently updated. Nearby trail for hiking along the river. Good place to maintain social distancing, but still be near to the parks and small group excursions at Niagara Falls.

No room services for 3 days. They will provide if you stay 5. To be fair, they will come if you ask. Asked for a new roll of toilet paper, gave it to me reluctantly and told me usually only one roll provided. Started with less than a quarter roll. Bistro on roof is nice, but waited 10 minutes to be waited on to be told they were out of pizza crust, which is really the only thing on their menu. Had I researched it more, I could have found a better place to stay. Room was large and clean. Bed comfort is a 4 on a scale of 1 to 10. Didn't eat breakfast so can't say. Front desk people were there and did their job. Can't say they were pleasant or even real helpful, but they did exactly what they are supposed to do. Why don't hotels teach their staff a bit about the area or the local attractions?

Excrllent staff, nice huge room. Great bargain, I did not expect it to be half as nice, but it is the best hotel I have stayed at in a long yime, nicer than the hotel we stayed at in Disney world. We paid a lot more at disney and got a quarter of the service.

My experience here was before COVID situation so review is entirely based on that scenario. It was a pleasant stay,rooms were big and clean but as per the area of rooms lights were really less and that made room very dull. They can add some bright lights too. room service wasn’t that quick and proper . It was almost full when I visited here. Breakfast was bad ,not cleaned at all, didn’t fill the items properly it could have been better . Parking is enough but till evening you get end slots which are far from room.Another drawback of this hotel is its far from Niagara Falls and it’s near by tourist location. So even for a small nap or rest you have to think coming over and going back. But they have a very good scope of improvement. They are well

They use covid as an Excuse to serve a small limited breakfest that wasn't even good. Front desk staff isn't very helpful. only 3 towels for the suit room with 2 beds and a sleeper. Not bright at all in the room, No good views from the hotel rooms. The pool is small and you have to get your towel fron front desk and retirn it their. it's dumb you can't just get towels from the pool and leave them in your room when your done. The only good thing is theres not very many people here, and it's close to the falls.