Mountainland Exteriors

Not sure how Randy got my previous review deleted but I’ll just keep reviewing until they get it deleted again. Do not do business with Mountainland Exteriors! If I could give them zero stars I would, it pains me that I have to even give them one star. The owner Randy’s son-in-law Jordan came to my home, said he noticed my roof looked in need of replacing and offered to do a bid. It was in fact an old roof and I was interested in hearing a bid so I allowed him to come in and take a look. He was nice enough, looked at the roof, came inside and sat down to discuss the bid. He told us the cost to remove the old roof and replace it would be around $10,000. We said we didn’t have that kind of money so no thanks. Jordan then proceeded to tell us how bad the shape of our roof really was and we really need to replace it. Fear tactics, you understand. We again said that we can not afford it. He then told us that they have a financing company and he could see if we qualify for financing that would require monthly payments instead of payment in full upfront. Our credit wasn’t great at the time and I told him as much but he insisted we try, “what’s the worst that could happen?” We gave him our information, he submitted our information to the financing company, and he told us we were approved for financing. We scheduled the work and they came out and replaced the roof. A few weeks later we get an aggressive call from Randy demanding payment in full. I was surprised, told him it was financed and said this must be some sort of mistake. He said there was no mistake, we never qualified for financing and if we didn’t pay $12,000 in full by the end of the week he would put a lien on our home. I told him that my bid said $10,000, not $12,000, as did my contract. He said that the roof was in worse shape that they realized and it had required more work. I told him that was ridiculous, I was never told about additional work and I wasn’t going to pay more than the contract even stipulated. I explained to him that his son-in-law Jordan had told me himself that it was financed and that I never would have agreed to the work had I been told that I was not approved. He basically called me a liar and again threatened to put a lien on my home if it wasn’t paid by the end of the week. You’ll notice from reading other reviews that he does this a lot. Tells people they are approved for financing, does the work, and then let’s them know they were never approved and demands payment. So don’t use this guy. I scrambled for days trying to find a bank who would loan me such a large sum in a personal loan. I was having no luck so I had my dad co-sign. I called Randy and told him I had the check. He came to my home, my husband made him sign a paper saying he was paid in full because I didn’t trust that he wouldn’t try to come after us for the other $2,000 that was never agreed on. Weeks later, after he was paid, i was surprised (maybe not so surprised since Randy is so completely dishonest) to find a letter in my mailbox stating that there was indeed a lien put on my home by Randy. When I called him to ask him why he put a lien on my home after he was paid he acted like it put on before payment was made but I knew he had done it after just to ruffle our feathers and cause us more inconvenience. I submitted a google review soon after this all happened and I got a Facebook message from someone I didn’t recognize. I opened it and it was Randy’s daughter confronting me for calling out her father and husband by name and telling me to take my review down. Yikes. Just avoid these people at all costs. You will regret doing business with them, I promise.

We had all (10) of the windows in our home replaced with beautiful triple pane windows from Mountainland Exteriors. I am amazed at how well the windows retain our heat/ cold and how quiet things are without the street noise coming in through the windows. Our installer, Stephen, did a beautiful job of installing the windows. I work from home and was amazed he could install all of my windows so quietly in a single day. My new windows look amazing!

Worst experience from the most dishonest people EVER!!! I hope you remember me you hurtful awful company! Listen if you do nothing else ever DO NOT DO ANY BUSINESS with Mountainland Exteriors! I had my roof replaced in Aug 2015 the way I got roped in was shady to say the least. The complaint on the BBB from another person confirms this is not a fluke they do a bait and switch and prey on people who have less than great credit. I had almost the same situation as the complaint on the BBB. I told them I could not pay for it and would need to qualify if I did not qualify then I would not be able to do the deal. I got the same call where Yes... You qualify and your good to go... Wrong, I got the call stating ok, were done I need payment! It was a shock and I was so scared to ruin my credit. I had to find another way to come up with payment. Yes, I paid them immediately. I feel so taken advantage of by this company and yes. I had many people in my neighborhood ask who did my roof and if they could have his number. I laughed and said NOT EVER. In fact. I have told as many people as possible this company is flat out awful! Consider yourself warned. UPDATE: The Response given from the owner is nonsense. Truly! Do your homework on this company it is not worth it I promise. After spending hours assisting another customer in a court case against this owner, I can reaffirm the terrible practices I experienced others also experienced. Enough said.

We had a great experience with Mountainland. Randy was fair and honest with us. On the 19 windows we wanted replaced his quote came in several thousand below the competition. The installation went smoothly and we're very happy with our windows!

I agreed to a contract of two sliding doors as part of the condo association I live in which seemed like a good price. When I asked how long before installation, it was estimated at 6 weeks out. 2 months later I get a text asking for times install which we set up then no one showed so I contacted the installer and he said the doors weren’t there still. Around a month after that, I’m contacted asking about installing the doors again but my home is ready to be sold and I was anticipating getting the doors put in 6 weeks earlier to help show the home. Too late. The owner called threatening to go after the new home owner because he had a lien on it. The owner failed to take responsibility for his companies failure at installing in a timely manner. Things happen but 3 months later and you are coming to install. HORRIBLE COMPANY! Will never recommend or use again.