Guthrie Bicycle Co

Hands down great customer service. id been searching for a certain bike for a few months for my wife. I was unable to find it locally or within driving distance. found a couple but the shop would not work with me on getting the bike to me. I called Guthrie's and talked to Kristie and told her what was going on and she made things happen. I bought the bike over the phone and had it on my door step within 7 days with her help and knowledge. Everyone there was super nice and just great people. thank you for helping me get my wife's new bike. She loves it.

the quality of the their customer service it the best I've experienced...didn't buy my bike from them but they services it like I did and the quality is outstanding. They know what they're doing and they stand behind their work.

Jeff, This is your dad's friend and neighbor, Gordon Jacobsen. I bought a Trek Allant 8S from your Sugarhouse store a couple of weeks ago. I had a rattling problem from the rear fender due to the bolt being forced in and subsequently breaking off, so I rode the bike up to the store yesterday. Half way there one of the pedals fell off. Looking at it closely, it too seemed to be bent and inserted at an awkward angle. With no one home and no ride available , i walked the bike the last 3 1/2 miles to the store in the noonday sun. I was not in a great mood upon arrival. One of the floor guys met me and had a good look at the problems, took my bike in the back and installed new and better quality arms. He then had the broken screw drilled out and the fender attachment fixed. He kept me informed very closely the whole time I was there, offered me a cold drink since I was obviously in distress and just did an all around superb job of keeping me happy while getting my bike fixed to be better than new. I didn't get his name while there so I called the store just now and was informed that it was Troy Maynard. I wanted you to know that this is the kind of guy and the kind of service that does not go unnoticed in my little world. He's a good one; take good care of this guy! I'm sure something will bring me back in from time to time but in the meantime, give him a big thank you from me. I had a hot ride home but he made it way better than it could have been. Keep up the good work!! Gordon

Fast service and friendly staff. Almost always done same or next business day. I bought a bike for my daughter the other day and that night we ran over a bunch of goat heads and got flat tires. They set my tires up tubeless and replaced the tube in her bike at no cost to me within a couple hours. Absolutely will recommend this shop to any and all of my friends.

Took my bike in for the pro package treatment and they did a great job. Feels like a new ride. Guys were friendly and the shop was super nice. Definitely using them for all future bike stuffs