Map
Detailed Information
- Place Types Bicycle store
- Address 2607 3200 W Suite A, West Valley City, UT 84119, USA
- Coordinate 40.7135591,-111.9660284
- Website http://www.backcountry.com/
- Rating 4.2
- Compound Code P27M+CH West Valley City, UT, U
Photos
Reviews
Just overall not what they used to be a few years ago. I am local here and have always been so happy with Back Country and now it feels like more of a large chain retailer that is only looking at the bottom line instead of pleasing the customers. No longer can find the great deals and customer service they used to have especially for locals or in person at the retail store. Finding more competitive prices on other online sites.
This place needs to get their house in order. Their inventory system is pure junk which is probably from having a high turn over rate. For a business that primarily operates online one would think they’d have a proven system in place. And good luck trying to shop in their SLC retail store. Takes 20 minutes just for one item to come out regardless if there’s anyone else in front of you and half the time their items aren’t in the SLC location.
Not sure if they’re trying to take on REI or not but if so they need to get a better return policy, learn how to process refunds faster and tighten up their inventory system.
I'm working here, doing their inventory. I love the items I see, there is SO MUCH! Am looking forward to going online and checking out they're sales.
Having this retail store in SLC is very convenient. Backcountry has a large selection of specialty high end gear that is difficult to find at other shops without special orders. Being able to try on high end apparel or try out things like western mountaineering bags saves a lot of time and money.
Been here many times. Living nearby is convenient to stop by and pull a few items from the warehouse to check out. Don’t like it, send it back. Free online returns in store also. The only drawback is that there isn’t a way to see beforehand if the item is available here or if it is in their other warehouse on the East Coast (Virginia I think). You can go in store and see or call and chat with somebody on the phone before hand but just pulling up the item online and checking local availability would be awesome. Obviously, this has limited utility, for locals only which is a very small part of their overall business I’m sure.
Otherwise worth a look. Their store front is fairly small so going just to browse the store itself isn’t the most exciting venture. Come with your wishlist loaded up. The warehouse is the limit! Staff has always been good. Helpful and friendly. Always helpful. It would be cool if they offered a discount of some sort for in store pickup since they don’t have to spend the money shipping stuff around. Even a percent or two would be nice. They did just start their premier club with point accrual quarterly so we will see how that pans out.
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