High Country E Bikes, LLC

High Country has the best prices I have found and their customer service is excellent when many businesses don’t emphasize that. Spencer was very helpful in finding several bikes in my size and took the time to explain the differences of each. Very seamless buying process and I couldn’t be happier with my purchase. Highly recommend!

High Country E Bikes was amazing. I recommend this to everyone. It was quite fun. We love our bikes from high country. TJ was amazing to work with it was quite exciting to try all the different bikes. Everyone go there!

I had 47,000 questions (possibly an exaggeration) and they answered all of them. I was also very indecisive and particular about things and they worked with me. Great place. They had lots of patience to work with me. Update: I had a small issue after I purchased my bike and I contacted them. They were extremely generous in their response and went above and beyond what I expected. I am very grateful to these guys/gals and for getting me out on the trails. My bike is so much fun. Every single person that I interacted with there was super friendly and helpful.

I bought an electric mountain bike here several years ago and I can tell you the experience was wonderful. I was in need of a new battery which is a challenge due to these unprecedented times. But I can tell these guys really care and want to share their passion for the type of life changing experience an ebike can be. They have helped me get the battery.

I had an interesting experience today that I feel is worth sharing . . . I live in Idaho and drove over 225 miles last spring to purchase a bike specifically from High Country E Bikes. The purchasing experience was worth the drive and I decided at that time, that I would make an effort to support this business with my bike service needs even driving over 225 miles to do so. I had an opportunity next coming weekend to drive to Utah and since I was having a few minor problems with my bike, thought it would be a good idea to take it in for a tune up. I called today to schedule the work to be done mentioning that I was coming from Idaho and would like to drop the bike off early the next Friday and asked to pick it up the next day Saturday before closing (an entire week away). They were accommodating as long as I paid a $50 same-day-service fee. I understand why they would want to charge an additional fee for someone who just happened to stop in and want their bike fixed the same day -- but I was scheduling an appointment a week in advance. Obviously they were able to "fit me into their schedule." So I know longer feel the need to drive the 225 miles to have my bike serviced from them. I will keep my business in Idaho. UPDATE: I received a personal email from the manager of High Country E Bikes. Although they will still charge me a fee for expedited service, I feel better that they are trying to understand the needs of the out-of-state customer. I will do my best to support them in the future.