Map
Detailed Information
- Place Types Bicycle store
- Address 702 100 S, Salt Lake City, UT 84102, USA
- Coordinate 40.7668805,-111.8705166
- Website https://www.wasatchtouring.com/
- Rating 4.5
- Compound Code Q48H+QQ Salt Lake City, UT, USA
Photos
Reviews
I first got into mountain biking in 2010, my first mountain bike was a low end full suspension from a shop in Logan on a whim. Wasatch touring were so helpful when it came to upgrading that bike and once it became obvious I needed more bike they helped me find the right one. 10 years and 7 different bikes later I have moved away from the downtown area(Daybreak) and I still go out of my way to visit this shop. Their staff is friendly, knowledgeable, and they are always happy to feed my addiction with integrity and passion for the sport.
The service at Wasatch Touring was good and professional when I took my bike into the shop for a tuneup. I have been to couple other bike shops this this past summer season and I feel that Wasatch Touring cared about me and my bike more than the other shop's personnel did. My bike was tuned up great and rides so much better now!
I have had mixed experiences at Wasatch Touring over the past 30 years. Mostly on the not so stellar. Today was an example as to why I can not and will not recommend them to anyone. During their recent sale I bought a $300 item but before purchasing it specifically asked a sales person about returning it as I was buying it for my spouse and was not absolutely sure that it was going to work for them. Unfortunately, it did not. Two days latter I went back to the store to return it, expecting a full refund.
The sales person working that day said it was a sale item and only eligible for store credit. I firmly said I would not except that, only a full return and explained that I specifically asked about returns before the purchase and was not told it would be credit only. Had I been told I would only get store credit I would have brought my spouse to the store along with comparisons before purchasing.
The sales person said it was on the receipt (which one gets only after the purchase) and basically refused until I finally said that I would dispute the charge. After finally agreeing to do a refund, the clerk started to berate me and basically asked me not to come back. I definitely will not. And recommend others do the same, shop elsewhere.
We rented an inflatable kayak from here! We were visiting from out of town and wanted to go kayaking somewhere but we didn’t know where! They recommended the beautiful lake jordanelle. It was amazing, and their equipment was perfect for what we needed! All for a very affordable price.
The best outdoors shop in town!! The owner is such a nice fella and there is nothing better than supporting small and local entrepreneurs. Plus not only bikes, they carry loads of other nature gear
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