Walgreens

The scene is Snowmageddon February 2021, there is a propane shortage in Tulsa, and due to utter incompetence this store is sitting on a full cabinet of full propane tanks, that I've been told has been locked up since September 2020. Store manager showed unwillingness to expend effort to help those who need the supplies they are holding.

Very rude pharmacy, was calling to check on my husband’s prescription and the pharmacist was so rude to me because the prescription wasn’t ready and I called, will definitely be contacting someone in charge because this is ridiculous

I've had so many issues with this pharmacy and plan on changing pharmacies. I have 2 prescriptions, one for blood pressure and one is a controlled drug that helps with my crippling pain from a back injury when I worked in construction, it's not a strong drug(most other pain drugs aren't allowed refills so that tells you it's not a strong narcotic) and it's very low dosage but it helps me so much. I'm working on other things to manage my pain as well but my doctor faxed the prescription so I've never even seen it but I had 3 refills and they gave me 60 pills for 2 months and on the third month would only give me 30. They told me my doctor wrote it for 2 per day but wrote the # as 30 instead of 60. So you give me 60 for 2 months getting me used to the dosage and then tell me we can only give you 30. But they already gave me 60 for 2 months but now 30? Is that a violation of law they did or are they just incompetent? But I just dealt with it, I'm not dependent on the drug but it was an unpleasant month due to that and other issues. My doctor wrote me 3 more months and the same issue. They gave me 60 then 30. This time I called my doctor and the nurse was shocked but had my Doctor correct it within an hour and they corrected it to 60. Guess what? The next month the same thing. Once again, I call my doctor and it gets corrected but when I got home I counted the pills and there was 59 not 60 which is shocking and I've never received an incorrect amount of pills from a pharmacy. I didn't even call but I'm not using this pharmacy anymore. This has been so frustrating and if I could get clear answers it wouldn't be an issue. But each time I got something different, from it was an accident and you can get the extra 30 in 15 days to insurance until finally I was told it was because it was the way the prescription was written. Also, I guess if they didn't steal my drugs that would be nice. I know for a fact it was 1 short. Nobody else had access, I opened the stapled bag and counted 59. I have cats that I'm not gonna risk them eating a pill on the floor. I searched for like 15 minutes even though I knew none fell or got dropped. Now I'll tell you about the employees I dealt with. There is a gentleman who seems to be the head pharmacists who speaks with what I believe is a Hindi accent. There is nothing wrong with that, I have Hindi co-workers who are wonderful but this guy is very rude and arrogant. He seems to take a position of what I'm asking or saying is ridiculous. I mean he's totally disrespectful and dismissive but loves to take an authoritative role. When questioned about the 30 when I received 60 for 2 months on a 3 month prescription he told me this prescription is so old I can't even see it in the computer. What? The female pharmacists or techs have all been nice but a few haven't been able to explain the issue and told me it was an accident and I could pick up the extra 30 in 15 days. Then there was a younger sounding gentleman I spoke with who told me the most recent time it was due to insurance even though I knew that wasn't correct. Walgreen's train your people better and the ones that are trained on the product teach them customer service/humility. Don't cut a patients medicine in half, you aren't the doctor. Lastly you seem to be violating the law or some sort of code in one way or another. You're either giving too much drugs than prescribed or holding back and giving less. This is unacceptable, please train your people better but I'm using a different pharmacy going forward.

The pharmacy portion of the store is fine. I’m rating the front area. Extremely lacking customer service.

Manager is rude! They called me to tell me they couldn’t finish my order because they ran out of ink, I asked when they thought they’d be done and they just kept saying “I don’t know” so I asked what they thought I should do and they said “go to a different walgreens”. Manager hung up on me as I was talking and was extremely rude to me. Will not be going back and will order from somewhere else.