Aloft Durham Downtown

Great customer service and cool vibe. The front desk guy Johnathan was super kind and friendly. So nice! Recommend for great hotel in Durham. Thank you. Will come again and stay! Thanks for good experience. 5 star review!

I stayed here on a Saturday night because I was in town for my daughter’s college graduation. The young lady that checked me in was very pleasant and accommodating, however, my room was what is I would call unsanitary especially in the mist of a pandemic. I had a late checkout which I was told would be okay and without a charge by the person that checked me in, but as I was leaving let the man at the front desk know that there were bodily fluids that appeared to be blood on the floor and some dried sprinkled spots on the ceiling that look like it could be blood. He assured me that it was condensation because of the high ceilings, so instead of apologizing for the inconvenience he turned around and charged my credit card an additional $100 without telling me or sending me a receipt for the $140 original charge for the night. What happened to transparency and staff being happy to know there’s a problem so that the next guest won’t have to see the same mess, especially since we are encouraged to be cleaner than normal during the pandemic. I love Marriott brand, but this was a first for me. My first time at an Aloft and the first time not getting great service. The guy was too cocky for his own good. Unfortunately, I came in late and didn’t see the mess on the floor or ceiling until right before I checked out. Can I get an explanation for the extra charge and a receipt? Or better yet, can I gave my money back? When I was assured there wouldn’t be a charge for checking out a 2 hours late?

Friendly front desk staff especially Jonathan he was really helpful and knowledgeable about the area, easy check-in, and a great location. Will definitely come again.

Location was convenient and felt very safe in this space! Ronnie and Quita took great care of us and went out of their way to provide a safe and fun environment. I don't normally write reviews on hotels, but they deserve this shout out for being awesome!

exceeded expectation..clean,ncomfortable rooms tastefully done...GM Martin & staffnmade our stay pleasurable.