Red Roof Inn Durham - Duke University Medical Center

My son and I stayed overnight and the beds were very lumpy.nnAlso, I took my dog out and couldn’t find the dog waste area at first. I accidentally went in the opposite direction. The angry manager Saniyah came out and started bellowing at me. I’m hearing impaired so I have no idea what she was bellowing. I turned around and found the dog waste area on my own anyway. The angry manager stalked and harassed me all the way to the dog area.nnWe won’t be coming back.

I wish I could give zero Stars displaced with tragic the first two nights my role was semi clean the bathtub standing water then I switched roles or the third night which was a much better room now the complication is trying to purchase a roll for the fourth night Saniyah the front desk lady was extremely rude with no professionalism about herself at all I really wish I would have not wasted my money there for the previous three nights she even proceeded to call me a riff raff and tell my daughter on me as if I was the child doing wrong in this situation. This is the same Red Roof that I lived in many nights when I was in college at North Carolina Central University where I live in Durham for approximately 7 years I do not know where someone with I assume one of this nature to mistreat any customer especially one that came all the way from Georgia to a family member's funeral she was not nice at all I have also alerted all of my family members that were also Inside the Hotel with up to three other roles but we are never ever to spend one more Night any Red Roof all over the world. This lady is disgusting.

Clean and nice. Toilet stopped up said they would come fix it. Never did.

This is the best hotel to stay at if you would like to get bitten by bedbugs. While passing through my coworkers and I were too tired to continue driving home. So we stop to rest. I checked into my room at 2:16. My initial view was that the room was clean and I was pleased. I climbed into bed a little after 3 and was awakened around 6 from being bitten. I turned on the lights above my head and pulled my covers back. I saw what I thought was a tic. I immediately put on my clothes and went to the lobby. After showing the clerk what had bitten me he informed me that it was a bed bug and he would have to call his manager. After speaking with the manager the clerk stated that they could not give me another room and that I would have to leave the premises. At the point I was in disbelief! This not only caused me to have to leave but also my coworkers because we all were together. After filing a complaint the site stated they did not find any bed bugs which I read is the norm for this company. I have pictures and video as my proof but they refused to refund me my money after only being in my room for 3 hours. The after effects of this is worse because this by far is the worst bit I've ever felt. It last for days!!

Usually any room we get has a mini fridge and microwave but this visit didn't but I can't complain the beds was super comfortable