Suburban Extended Stay Hotel

I can not believe that the lost art of customer service was hidden at this hotel! Jessica and Daisy are stellar, they have gone well above all reasonable expectations to make my whole family feel as though we were the only guests being taking care of! I called ahead of my 2 week stay for work to see if their was a crib or pack and play we could use and while their wasn’t she made the extra effort to call back to ask and offer advice and get more info to ask our stay better! The room we were first given was lacking in some maintenance like the bathroom door panel got stuck and popped loud. And being the end room the exit doors banged loudly, But when I asked she probably gave us a different room that still gave me a view of my vehicle in the same set up. She even somewhat helped us move our stuff between the rooms to. Helping to keep our daughters wrangled into a semi general location allowing us to get everything done.. At check-in Jessica really went out of her way to make sure we had anything that we needed and this is at 2 AM or so and she gave us some plastic utensils out of her own vehicle just because we didn’t have anything with us of that nature she got us a coffee pot and dishes and she gave my daughter a little toy to play with and she gave us extra sheets for our youngest daughter. And even at 2 AM she was on the ball with her job and she was very happy and pleasant to talk with them didn’t make me feel like I was interrupting her evening or being rushed into my room. I don’t know what they make but it should be more I’m sure of that. In their area responsibilities they are superstars a lot of these negative reviews on here point out things that can’t be fixed if the staff is not made aware of like a bathroom door that Pops went opened because the staff doesn’t close the doors they open them to make sure the rooms are clean so they wouldn’t know that. And I’ve seen some reviews of Pest control issues and I’m now in my second room and I have seen not only no issues but no evidence of past issues in the two rooms and common areas that I’ve been in.. if I ever travel back to New Orleans I would definitely want to come here again I feel like I kind of got a steal of a deal to stay here this hotel feels like the customer service should be charging twice what they are for the rooms. Oh and one other note they also remembered my name when I first met Daisy I said hi I’m Tony she remembered My full name occupation and family size. I talked by phone to her the day before check-in and didn’t see her until my third day here so I find that quite impressive!

Once again I had a great stay here. Daysi customer service was once again GREAT! Keep up the good work & I can’t remember the housekeeper name but she was very nice and sweet. These girls make me feel comfortable everytimeud83eudd17

It was a great stay for my birthday Ron the clerk was exceptional he was very helpful and courteous not only to me and my wife but the other guest before us too very friendly we felt more than welcome to stay will return again thanks Ron!!

Summer Taylor made sure my daughter had a comfortable night stay! Everything was great! Thanks☺ufe0f

When we arrived or room was filthy no sheets dirty dishes! Then they gave us another room with no towels! Smelled bad and dirty carpet! Never going back!