Holiday Inn Express & Suites Astoria

We have 4 kids, so we booked the only room that would accommodate them, which is the ADA room. It didn’t start well when we arrived at 4 (check-in time), and the room wasn’t ready yet. The room was well below what I consider clean standards: The sitting chair had some chunky residue on the arm. There was an unsettling, red stain on the carpet. The television screen was very dusty. The bathroom had a strong odor of mildew. There was a water stain on the ceiling above the tub, which may have been the source of the smell.nWhen I unfolded the sofa bed for my kids to sleep in, I discovered crumbs and a toe nail. I guess they don’t change the mattress cover. There was no real coffee in the room, only decaf and tea. When we went down for breakfast in the morning, the staff was rude. I waited at the counter to order breakfast and discovered the young lady who should have been behind the counter out in the lobby chatting with other staff. After she eventually made her way over, I handed her my breakfast order slip and said “thank you”, (politely, without sarcasm). She didn’t say a word to me and took my slip. When the order was ready, I again said “thank you”, and again, she said nothing. I understand it’s probably not a fun job or maybe she was having a rough morning, but common courtesy goes a long way and this was definitely NOT a welcoming environment. I won’t complain about the food because this is Covid times and some things can’t be helped.nHow disappointing since this is such a beautiful location and one of the few hotels I could find near the water that would accommodate our big family in one room. Never again! I’d rather pay for two rooms in another hotel. Most of the reviews here are positive, so maybe our experience was a fluke. To be fair, we didn’t report any of the problems to the staff so they would have the opportunity to correct them, but I think the issues of basic cleanliness, properly restocking the room and staff attitude shouldn’t require extra attention. We won’t be back.

Our room was nice and clean. Staff was friendly, wore mask. Due to Covid you call the main desk at 7am sign for 30 minutes to swim. Only 2 rooms at a time. Never did breakfast. The view was amazing. It was great to have our dogs. Seeing other people with their dogs.

What a great place. Very friendly staff and great room at a great price. Great view from the room overlooking the Columbia River work easy access to WA if you need to cross over. Dog friendly with plenty of places to take them for their own business. Not just another hotel. Definitely will come back. Convenient location for your many adventures. Great coffee, which is saying something as I can't stand 90%of other hotel coffees. It's nice to even have a plane with a pool and spa that's open. Nice deal and chair to get some work done, bathroom isn't gross and the beds are comfy.

Amazing staff! Hot breakfast, hot shower, clean room, and the most comfortable hotel bed I have slept on in ages! The best Western chain should take notes from your hotel group! We had an issue with the people above us who were very violently fighting,, and the Night staff was amazing! They called the police to fix the problem and then followed up with us to make sure things had calmed down. I will definitely be staying again!

Really impressed. Great views (if you have a river view) and their breakfast / pool handling during COVID were solid. Rooms were clean. Overall very happy.