Residence Inn by Marriott White Plains Westchester County

The employee were very nice, how ever I had a trouble with my bill and it took me talking with 3 different employees to figure out a solution. My room was clean and spacious. The down side is that I don't think the AC worked in my room, but I stayed during winter so it didn't bother me. Plus I didn't tell anyone so that was my bad. Parking was easy. And Jessie was amazing!

I stayed last night for work.nThe woman who checked me in was nice. However this hotel if I could give it negative stars based on the fact that the morning concierge did not mandate guest to wear their masks in the lobby as I was checking out, co-worker said concierge failed to tell the same guest last night to put their masks on as they checked in. Icing on the cake was waking up to a bed bug on my pillow! I told the concierge about it, he asked me to take a picture, when I rushed out of the room, I collected the bug in a clear plastic bottle I had empty. He asked me to text him the image but didn’t offer anything outside of this. Not even a refund for my room. I’m going to have to throw away all of my clothes, suitcase, basically everything I had with me from this nights stay! Hundreds of dollars worth of things because most of my things were work items. I’ll be calling corporate about this! What a joke.

The manager on duty was Patrick. The most polite, sweetest, most understandable manager I have yet to meet. We got stuck next to a really loud room that made the clients downstairs complain. He came upstairs, heard and understood our needs, and saw that it wasn’t us that was being problematic. He assisted us with what he recommended was our best option and we switched rooms. Thank you to the Marriott hotel for allowing us to have the most convenient experience.

The hotel is a short 10-minute ride from the airport and a five minute walk to the mall and many restaurants downtown. It’s also very close to the local university.nnThe staff was kind and helpful.nnThe room was clean and was a suite setup with a separate bedroom and bathroom. The full kitchen was nice with a large fridge. The bathroom had a tub with shower. The room and hallways do show some wear and tear.nnOther Amenities:n- Fitness room with free weights, cardio machines and a cable machine.n- Pullout couchn- Morning continental breakfastn- NO Pooln- Laundry roomn- Coffee all daynnThe hotel had many sanitation stations and they washed all the dishes in the room. The fitness room was by appointment only and they take your temperature before entering the fitness room.

It used to be perfect I think they letting people from the shelter live there so sad all the money u spend to stay there come with your own cleaning supply