TownePlace Suites by Marriott New York Manhattan/Times Square

I stayed here for 3 nights...what can I say? The total was SUPPOSE to be $285. I checked in the day before I got there through the mobile app, when I did that the hotel charged my card for the “first night”. I called too see what else I had to pay before I got there I was told $150 for the rest of the nights since they already took about $150 from my card the first night. When I got to the hotel to check in, I had to pay the rest of the room. (This was $200...) After paying about $350 with no complaints even though that’s not what my confirmation said, I was then told to swipe my card again for the $150 incidentals “hold”! I pay the money with no issue and no questions. I got to the room, my wash cloth had stains and the refrigerator did not close. The elevator takes FOREVER and you need a key to work it(it’s a pain by the way, it takes multiple scans of your key card to get the elevator to move). The second day I get a call from the front desk telling me that I have to come pay MORE MONEY (about $230) because I didn’t pay for the 2 other nights that I was staying there(even though I did pay, the previous day when I checked in) I was furious. I told them I would come down, crying from all the stress they were causing since I planned to hang out and they kept taking money! I then got a call saying it was a mistake and it wasn’t in the system or something. The person that worked at the front desk laughed it off when my boyfriend told them how upset I was at this “mistake in the system”, although I found nothing about this situation funny. You can barely sleep due to the auto lights that turn on if you move a damn toe! They also put us right next to the janitors closet, we constantly heard noise or loud doors slamming. The person in the room above from me smoked marijuana and would dump ashes and left over joints in my court yard...I had to spend a lot of my time cleaning that up so the hotel wouldn’t charge me and take the $150 deposit since it is a “smoke free establishment”. Although the weed smell coming through the vent tells otherwise! Honestly the kitchenette & location is the best thing about this place. I expect WAY MORE from a MARRIOT hotel! Basically if you want to relax and be stress free for a couple days DO NOT COME TO THIS HOTEL. DO NOT!

The front desk staff was stellar. The room walls are paper thin so don’t expect to sleep great. Our lights had a weird issue where they would turn on unexpectedly. Room was clean, housekeeping was great. Refrigerator froze our food even after turning down cooling to almost none. We loved the patio. Lots of smokers stay here apparently. It’s ok if you’re on a tight budget otherwise go elsewhere.

Just spent 5 nights at this facility and overall it was a good experience. The staff was very friendly and the room was clean and comfortable. Only negative things we experienced was that our room did not have a television remote and I could not figure out how to turn on the TV manually. No big deal since we didn't come to NY to watch TV anyway. Also, our room faced the street and it was sometimes noisy but despite that, I would recommend this hotel to anyone wanting a place near Times Square .

I will never stay there again. We had to change rooms because the smell of marijuana on the 7th floor was sooo strong. We began to have trouble even breathing and our eyes were watery. We had to leave the hotel to just get fresh air. The bathroom was dirty and we only had two towels. When you showered water would escape and fill the bathroom floor.nnWe complained and changed rooms. The hallway and elevator in the new tower also smelled like marijuana at different times throughout the day. I didn’t know if we were staying at a Marriott or a stash house for marijuana. It was to the point that I was going to have to call the police.nnWhen we complained, they told us that that would have security take a look. When we checked back in the evening (about 6 hours later), they still hadn’t checked and the smell of marijuana continued in the new tower where we moved to.nnThe staff sounded like they really didn’t care. When I asked the front desk, there was a person just sitting there in the lobby and he overheard me and clearly got upset that I would be pushing for some security to take action.... any action.nnMany times we encountered individuals trying to ride the elevator without a room key. One guy had been up and down about 4 or 5 times attempting to get to a certain floor, before I never saw him again. I told him to go to the front desk but he refused, so it led me to believe that he was not staying there.nnNot secure, not safe, and not what Marriott represents.

Really enjoyed my stay here. Room was clean and peaceful. Location was awesome!