Parkstead Watertown at Black River

I AM VERY PLEASED WITH LIVING IN THIS COMMUNITY. IN ADDITION, I AM ALSO PLEASED WITH THE OFFICE AND MAINTENANCE STAFF.

Was visiting for 3 days spacious place good storage closets galore only complaint is the people that paint are terrible very rush type

Great place to live a little expensive but great

The people are nice but the level of professional responsibility is lacking. When I first moved in I had to ask them repeatedly for things that should be expected to be done on day one, such as giving me the mailbox keys. I look past things like leaks and bugs and doors that don't close because, overall, the property is nice, if you don't expect perfection. But when I moved out, they first charged me the full months rent because apparently it was my responsibility to cancel the automatic payments, which they neglected to tell me. But then they couldn't refund me the money due back to me for the pro-rated month until after I moved out and then only by paper check, snail-mailed to me. So, after I moved out, I called to check if the refund was on its way, only to be informed that they were charging me an extra three days because no one checked the drop box on Saturday when they were in the office, and since Monday was a holiday, they charged me an extra $135 for their mistake and they were not taking any responsibility for it. Plus they were trying to charge me $130 for carpet cleaning as part of their normal turnover process. It is my understanding that normal wear and tear and upkeep are usually ruled by courts as landlord responsibilities and should not be included in fees for the tenants. In other words, I have heard of this complex charging ridiculous fees when you leave and it is 100% true. I have lived in six different states and have never been charged these kinds of fees. I am due $700 prorated rent and they are just trying to keep the majority of that money by trumping up false fees and charges. So far, they have only sent a check for half of what is due back to me.

I kept a list of all the horrible experiences these people gave me but its so frikn long that google says I’ve “exceeded the character limit.” Suffice it to say that this place is absolutely terrible—lived there for 2 years and escaped as soon as I was able to afford it!!nReplying to their comment on my review: the vast majority of the problems SHOULDN’T HAVE EXISTED IN THE 1st PLACE—& several issues were NEVER addressed. I shouldn’t have been told on my move-in day when I arrived with a full U-Haul that I couldn’t move in because my apartment wasn’t ready yet, I shouldn’t have gotten letters on my door every other month telling me that I had to lock my pets up in cages for days on end because some kind of inspection was going to occur, I shouldn’t have had my dining room and kitchen flooding every other month because of the horrible plumbing, the list goes on and on!