CVS

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Awesome staff!

On 2-2-2019, I walked into cvs in WARREN, RI. I asked to speak to pharmacist and that I need some help with getting a few vials of Ipratropium/albuterol inhalation solution for moms nebulizer treatments. Little did I know, she was the pharmacist. So I explained we thought we had 1 more box, but realized we did not. We only had two vials left and was insufficient to cover the weekend until we can get doctor to call it in on Monday. I explained this to her and that I tried the docs answering service and got no where. She (J———a) said she can’t break up the box to give me a few vials to hold mom over until Monday.nnSo she called docs answering service, looked at me and said press one, then mentioned mom’s situation and the answering service lady, said they can only forward calls for nursing home patients prescriptions. She then said take her to the ER. I explained the only way to do this is via ambulance because she is bed ridden. She said sorry I don’t know what to tell you. I said she needs these treatments as she’s had a cold and this helps her with loosening up congestion to bring up the phlegm. She said I’m sorry and walked away.nnAfter a few steps on my way out and turned around to ask her name and she was laughing with the other girl working. I said, I can’t believe your laughing at my dilemma, and I’m going to file a formal complaint. She then lost the smile and said, I’m sorry. I had two people in the store, one at the counter who looked at me and another who shook her head, saying these kids are truly disrespectful. I was very saddened, that my dilemma with my 91 yoa mom, her being in medical distress, her and us not sleeping, was thought of as being funny to the so-called $140,000 a year professional. No empathy, NO professionalism and NO respect for a customer, adult, and 59 year old who could be her dad! I didn’t think the CVS pharmacist work pool (culture) had been contaminated with the younger entitlement, self serving and disrespectful mentality, but apparently it has.nnI then in desperation called the answering service, pressed one, hmmmm. Spoke with lady who is not staff and after explaining my dilemma to her, she said the doctors give the pharmacy the ok to give the patient/customer a few of whatever to hold the patient/customer over their weekend. I wasn’t asking for any narcotics, just a few vials for breathing treatments. Really? Previously, I mentioned to the pharmacist that I’ve had other pharmacist exercise their discretion in the past, why couldn't she? Just nodded her head no.nnSo here I, am 91 year old without medication to get through the weekend. Listen to this, two days ago we got other medicine for mom, usually 1 month supply, but we’re given a three month supply, over $3400.00. I ask for a few vials and get humiliated by an overpaid inconsiderate, disrespectful kid. Walgreens here we come! I will only stay with a formal apology from her...actually changed my mind. Shame on you CVS. Walgreens it is!

Couldn't even use a restroom. Returned my item and took my money elsewhere.

I get all my candy there but I got a bad egg... No golden goose for me! Cadbury Cream Egg got no cream. ITS SO SAD!