Mill Race Cyclery

Avoid Mill Race Cyclery at all costs!nnI purchased 2 bikes a year ago totaling $3,500 for my wife and I. The older gentleman that helped us at the time of purchase was friendly and helpful. This is where my good experience ends.nnI returned a few weeks later with another rider from my group who was interested in purchasing a new bike. We where helped by a younger associate who treated us with absolute disrespect. We promptly left and my riding mate purchased a $2,500 bike from a store in St. Charles an hour later.nnFast forward to last week. I take my bike in for a possible warranty issue, with a wheel. The same younger salesman I dealt with previously tells me they don’t deal with my brand of bike. When I inform him that they sold it to me he, then tells me that I need to check my bike in. They will call me in a few days because it is an involved service. When I asked what is so “involved” he tells me “I have to take the wheel off and let the air out”. After some discussion he very reluctantly agreed to look at my issue at that moment. In total it took him 2 minutes to checkout my issue, once he agreed to look at it. This was the worst experience I have ever had at any bike store!nnOn my way home I stopped at a different bike shop and asked them to look at my issue. Without hesitation they looked at my bike on the spot. They where friendly and most importantly respectful.

I enjoy the performance of my Cannondale bicycles from Mill Race Cyclery and my relationships with Bruce (owner) and Chris (salesperson). They have integrity and do their best to satisfy me as their customer. I highly recommend doing business with Mill Race Cyclery for new bicycles and bicycle tune-ups.

I am thrilled with Mill Race Cyclery. I was looking for a road bike in June, but nothing was available. Bruce and his team had a beautiful Bianci Cross Concept bike that was used, but in mint condition. They gave me a great deal on the bike. Fast forward to September after riding around 650 miles on the bike I noticed that the bottom bracket and crank seemed to be wiggling. I took the bike back to the shop on Saturday morning. They took a look at the bike for me and were able to take apart the crank, tighten the bottom bracket, and put it all back in working order! Best of all, no charge for the work! These guys are great! Thank you Mill Race Cyclery! You have a happy customer in me.

My husband and I came in because I got a flat tire while riding bikes from St. Charles and Andy could not have been more rude to us. Recommend going across the street to Geneva cycle instead. They were beyond helpful and accommodating.

Bruce and his staff are doing a terrific job helping the community during these strange times. We bought a bike for my 17 old year old. After riding it a couple of times, it just didn't feel right to him. Mill Race didn't hesitate to issue a full refund. It's great to see a local bike shop stand behind their product and do right by their customers! They could have given us 10 different reasons why they needed to issue only a partial refund, but instead they just did the right thing without hassle. Thank you so much!