Comfort Inn

Tried booking a room for 2 nights through website, and boy, I didn’t think I was in for the headache that came with it. Got through all the booking information, clicked confirm booking. Then the website took me straight to the same review booking page with a red box at the top saying “Can not process at this time. Please call (some 1-800 number) for more information, and please try again. When I saw this I instantly felt regret even booking through the website where I needed a room for 2 nights where I was on my mini vacation. All the surrounding hotels were booked completely up, so seeing this message wouldn’t you think as well that this hotel was booked up as well?? I looked to see if a payment had been took out of my account for the room by chance.. No payment taken out. Then I logged on to my email to see if my room had went through and to see if I my payment miraculously went through. No email, even waited 30 minutes to make sure I’d get a confirmation email letting me know my room was ready... Nope! So I did what any other person would do, go with another place for the next two nights (luckily I found a nice little lodge that had rooms available, so blessed to of been able to find the place that I did). The next evening (3/20) I saw to my surprise that I was being charged half of what I thought didn’t go through, talk about being p’d off! Called the hotel informing them what all went on, got nothing out of it, had to talk to the manager. The next morning (2/21), I called the choice hotels customer support service about what went on with their website, after all they were the ones who run the site since it did kick me off. After talking to them (which they were nice and understanding) sided with me and understood that it was a big misunderstanding. They then processed to call this Comfort Inn and ended up talking to Rick (the manager, which with the reviews about the manager listed below stating that he’s rude, oh yea, that’s true). Customer support then got back on the phone with me and claimed that it’s still policy where I hadn’t shown up that you have to pay and that they were so very sorry for what all that has happened with the experience I was given... Really?! Not getting an email notice saying that your payment went through and your room is ready and nothing in the slightest of even giving me a hint to where my payment had went through?? But hey, I’m glad the manager acted the way he did. If he’s reading this review, just know that not only will I go out of my way to pass up Comfort Inn stays in the future and will be telling friends and family about my experience (I am a huge traveler, visited all 50 states before I hit 30), but I also won’t be using the Choice Hotel website for anymore bookings where this little stunt has happened.

This hotel was so clean and so comfortable and the bed was amazingly comfortable. The pillows were awesome and the sheets and pillowcases were so sweet. Thank thank you so much for a good night's sleep Comfort Inn!!

The staff is very friendly and helpful. The King bed room is clean and spacious. Due to covid the indoor pool is currently closed. Was informed of that while checking in.

The room was a lot bigger than expected! Very spacey with high ceilings, clean, and smells great. Fit four people with room to spare. Jacuzzi in the room worked perfectly.nThey serve breakfast!!nAll in all, wonderful. Highly recommend.

We were looking for a pet friendly hotel. We found the Comfort Inn, we have stayed at choice hotels before. So we thought we would take a chance. We were very disappointed. First off the room had fleas in the room. Our dog doesn’t even have fleas. Then there wasn’t a really good place to take the dog to use the restroom. The beds slept good but breakfast was a big disappointment. They were suppose to be having a Continental breakfast promotion but there were very limited options. My daughter’s middle school has more breakfast options than they offered.