Hampton Inn Franklin

Great staff arrived late on a Friday night and checked in via the app. After settling in our room and eating dinner we noticed that the air conditioner wasn't performing like I would expect. After waiting for it to cool off it was like 2am and it was still to warm for my taste. After calling down to the front desk the nice lady came up to our room and tried to fix the thermostat. After not being able to get it to work she switched our room without hesitation. Was extremely pleased with the customer service and this is why we always stay at a Hilton Hotel.

Beautiful hotel in the mountains, super clean rooms, nice and friendly staff. If you're a trucker be advised it's a steep hill to climb to get up there and the parking is a bit small to maneuver in so call before heading over. Overall a nice hotel would definitely stay again.

Nice hotel but cash was stolen from our wallet. Reported to the front desk but they did not seem sincere in trying to resolve. We were told a supervisor news notified but we never got a call from them.nnI've stayed at many Hampton Inns over the years. This is the first time I've been disappointed.

We had the best customer service last night while checking in. A much needed peaceful sleep.

Clean room, comfortable bed and good price. Stopped here to sleep and move on down the road. Didn't interact with anyone using the Hilton app to check in and out with. Hilton app provided a digital key. It was nice coming in at midnight being able to walk right into the room without stopping at the front desk.