Walgreens

Greatly improved from when it first opened. The auto refill is convenient and I always get a call to let me know when it's ready. They also got an emergency supply quickly for me when my prescription needed to be renewed.

Slow and rude. My daughter had teeth extracted and needed pain medication. I had to wait in the drive thru for over 30 minutes while the worker knew my daughter was in the car with bloody gauze hanging out of her mouth. No apology or empathy, and no sense of triaging patients with more urgent prescription needs.

I’ve tried calling prescriptions in using automated phone system, Walgreens app, and calling (it places you on hold your number #1 in line - till being on hold for almost 5 minutes and you become #2). I was on hold so long - that I drove to Verona while on hold, walked in still on hold (32 min) to see a drive thru associate rushing around, one pharmacist chatting about football from her workstation, and I (assume) the 3rd woman was a pharmacist with an attitude who looked up and never acknowledged me. Finally, the drive thru associate was free and I began my rant.nUnfortunately, for the two who pharmacist who tried using, “phone issues” (oh look the phone rings) so one gets the phone and 2nd wants to help me.nThe conversation continues about the phone once the strawberry blonde gets off phone with 2nd pharmacist while looking at my prescription while I was standing there. A customer walks up and I hear we are under staffed, long hours and customers in store come first. So.... I go right to her workstation and she picks up the phone. I wait.nAgain, I don’t care about you being understaffed, long hours, etc. What I care about is customer service, timely prescriptions, and someone to reach for medication questions. I don’t mean to sound cold but I can’t help you with staffing.nNeedlessly, to say this was the first incident in (Jan) and yesterday made for 3rd (drive-thru with same strawberry blonde pharmacist who feels the need to exaggerate why the prescription wasn’t filled) and walks off. I chose to drive off with no prescriptions and do a face to face , today.nSo will I use Verona Walgreens ever??? NOnI would rather pay out the pocket before using Walgreens in Verona. (NO other local Walgreens involved)

Don’t go here to send WESTERN UNION! Three workers have no idea what to do they won’t give you the receipt or tracking number. They told me I don’t need a number for the sender and you do. They said they couldn’t look it up and print the receipt but the other worker was able to the first time. So they just stood their gossiping drinking their sodas. Why have a western union if the workers are so ignorant about the system?

Go somewhere else. This is by far the slowest pharmacy in town. Either the drive thru is randomly closed or the staff have no care in the world how slow they work. I wish Rays Pharmacy never closed.