Walgreens

We had to submit our prescription three times over 6 days to finally have it filled. Then we showed up when they said it would be ready and it still wasn’t ready. So we waited some more and finally got it.

I have always loved this Walgreens! Friendly and very helpful staff. Clean store!

I moved to dinwiddie months ago and the pharmacy has always been a little off with their customer service skills. The male pharmacist was completely rude when inquiring about my mothers prescription who is 75 years old and just short answered me then he realized he was being rude, I guess, and pretended to be nice. That's just one instance. There also is an older lady with glasses and short brown hair who pretends to be nice and is extremely just rude and can't fake being nice even being paid for it. She's unhelpful and makes it very clear she doesn't want to be there. They put wrong dates on prescriptions and confuse those who take the medicine in thinking their pick up date is one day but it's a totally different day. I get my medicine filled every 30 days. My bottle says June 27 but couldn't fill it til the 30. Why would you fill it the 27 if it can't be filled until the 30. Very confusing. They also refused me on my out of state drivers license when taken every time before this certain day. The older pharmacist man obviously was upset at me personally because I had called and was out of my medicine because they put the wrong date on my bottle and I guess they assume I just over take my medicine when In fact they can't put a correct date on the bottle to begin with. So I had to ask my friend to pick it up for me and They asked her what my middle name was. My friend said no one else was asked their middle name. They also had a cashier who works in the front working in the pharmacy and he had told me I couldn't get my medicine because it wasn't 30 days. It was 30 days and he was wrong so I had 4 calls that day to finally end the conversation just to be told I am right and I can count to 30. I have seen a teenager working and as well a child who probably isn't even 10 years old behind there working with medications. Its a mess so much so I got Rite Aid to transfer my medicine to them who they called me to tell me they got hung up on 4 times and was told to call back so not only did Rite Aid call me to tell me that but to mainly tell me my medicine wouldn't be ready as she thought. THAT'S BECAUSE SHE CARED AND IS DOING HER JOB. I will never go to Walgreens ever ever ever again. They need customer service classes and if they can't work with people find a different job. What they're doing isn't working for them. Only thing keeping them afloat is the most wonderful woman there who I do not remember her name but she works drive thru and is a beautiful sweet soul who was always friendly. She I will miss and everyone there needs to learn from her. But you can't fake genuine care and she just was blessed with that from the Lord. I wish I could remember her name but she has dark hair and dark skin. Wonderful woman. Only one who helps. Period. They do not care about their clients. They forget who employs them. The people who need prescriptions filled. They aren't there for anyone else. Get it together and hire new people before no one goes there anymore and it's not a good look having children doing adult work without pay just because y'all grownups can't work like you're supposed to. What if they got into the medicine and got really sick or something horrible. Didn't know Walgreens let children work in a pharmacy. It was thanksgiving or Christmas eve. I'm sure they'll do it again every year. Seems like a norm there. Go to rite aid or any other pharmacy period.

Everyone in the pharmacy was very helpful and Susan was quick, smart, and good at her job. Also the girl at the makeup counter was very nice. I got to get my shopping in and when I was finished my name was called. Thanks for a pleasurable experience Cox Road Walgreens!

Not very happy with the pharmacy services. Stopped by earlier today to pick up two prescriptions and was told one was ready and the other was not. Did not want to wait at taht time so I told the pharmacy clerk I'd return later. Went back 4 hours later and was told that only one script was ready, the one that wasn't ready earlier. But the one that had been supposedly ready earlier was not ready now. I was told I needed to wait another 15-20 minutes for that script to be filled. When I asked why I was called and told it was ready when it actually wasnt, the clerk said those calls come from Corporate and they don't have anything to do with them. Sounded like a lot of BS to me. I left without my scripts and feel like they didn't care about the confusion that happened. Not very pleased with the service and I'll have to decide if they deserve my business or not. I hate to have my time wasted.