Prestige Exterior Home Improvement

We have been working with prestige exteriors since august of 2018 to get our siding replaced after a hail storm drastically damaged our home. The company eagerly helped us with estimates to submit to our insurance to get the funds to fix our home. After a long battle, we got the funds and gave prestige the check endorsed by our mortgage company IN FULL in September of 2019. Since then, the company has been lacking in ALL forms of customer service. We are consistently given excuses why 4 months later we still have had no repairs started when they have all the funds. Excuses range from the supplier not dropping supplies, the work teams being scheduled out and unavailable, back to the supplier excuse, being transferred to other employees to handle our repairs, employees taking vacations and being unavailable to communicate our status, and the main office simply not answering the phone or returning calls. These excuses arrive in plenty when and only when we finally get someone to call or text us back. The failed execution of this company to stay in contact, update us on our repairs, properly schedule delivery of materials, and the repairs of our home is unacceptable. At this point I am going to ensure my mortgage company assists me in the fight to have the funds returned so I can locate a more capable contracting company that takes their work and satisfaction of customers seriously. The lack of responsibility on their part is horrid and I wish this frustration on no one. My spouse's job is due to transfer us and this company is withholding our ability to close this insurance claim and fix our home to sell it. They were helpful until they got the check for their services and now it is a daily fight to attempt to hold them accountable for the job they were paid to do. I am extremely disappointed and deeply frustrated.

I would not recommend this company to my worst enemy. My house was severely damaged in the hail storms in June 2018 and I did not know the process in which it would be fixed. In August 2018 I gave them a check for $16,000 and after doing minimal work until November 2018 I was informed they would be going to Mexico for the holidays. They returned in February 2019 and did horrible work, there was a new crew every time they returned. They stopped returning text messages and phone calls, and did not return until July 2019. I allowed them to set their own deadlines which they always missed. I found out they for subcontracting under the table and when I asked for the receipts, they could not provide any records or account for any money. Straight garbage. Speaking of garbage, they left trash all across my yard until several weeks ago in March 2020. They were very unprofessional, I'm not even sure if this is a real company, they can all go to hell.

I was living with my daughter and there was a hail storm towards end of 2018. Prestige got a paid in full check from ins co and it's now June 2020 and they have not returned to finish the siding. This is the worst business I've ever dealt with. There is absolutely no excuse this should have not been complete by now. How many excuses can you make? Do the job you have been paid to do.

This company is an absolute pleasure to do business with on every level. I'm so happy with their residential siding repair. The friendliest staff I have ever encountered. I look forward to every transaction. Thanks for all that you do!

Prestige Exterior Home Improvement provided me a great hardie siding installation. I experienced a lot of cracks and gaps, now I don't have to worry about it. They did it professionally and clean. I would highly recommend this company for this kind of service.