Durkin Cottage Realty

So happy I decided to take my Staycation here! I was a little hesitant about some of the negative reviews but heard positive things from friends so decided to move forward.nI had a great start as I was handed my keys and got a tote bag, souvenir cup and menus to the local restaurants. I thought that was a great touch. The cottage itself was immaculate. Everything was super clean. FYI they do mention to you on the website and via email what you need to bring. I had brought what was needed and it was no big deal. The neighborhood the cottage was in was ideal. Beautiful, safe and quiet. I loved how we could walk to the pool and playground. Beaches were literally minutes away as well as restaurants and stores.nI did have an issue with the central air but the staff was super responsive and someone arrived in minutes to fix it.nBetween the customer service and location I highly recommend renting from Durkin.

Had a great week by the beach and Durkin makes the process very easy. Just be prepared to bring some basics you probably don’t expect to bring at a hotel or Airbnb like linens and towels. I knocked off a couple of stars because our house had literally a half roll of toilet paper, three sheets of paper towels, and no soap. When I called about it, they told me they couldn’t provide any of these and we’d have to get them ourselves. Otherwise no issues at all.

We've rented from Durkin for several summers. They are professional and truly care about their customers. This is a family-run, local Rhode Island business, so doing business with them means you're supporting small business, too. I love the summer trips we spend with our extended family at the beach; these memories would not be possible without Durkin Cottage Realty.

When we arrived to our rental house It was completely filthy. There was dirt and sand all over the floor. If you walked around barefoot your feet would turn completely black from the floors. You could tell it wasn’t vacuumed or mopped. And the rest of the house wasn’t cleaned (smelled like dog, crumbs/objects under the couch and cushions). With concerns about Covid-19 we expected the house to be cleaned thoroughly!!!! Vacuuming is not asking for much especially when we were charged a $150 cleaning fee which they refused to refund us. Also, we rented the home believing that we would have access to the garage, as it was pictured in the website. Upon arrival, we were told that we did not have access even though that was not disclosed to us. When we contacted Durkin they told us they would call us back. Instead they ignored our concerns. When we were finally able to meet the owner to address these issues, he was extremely rude and unprofessional. This guy is a jerk and doesn’t care the people/families that rent from him. Don’t rent from Durkin!

Karen at the front desk is very inconsiderate. She does not understand the concept of what a rental company is supposed to do. When problems arise she is the first to push them off and make them someone else’s problem.