Hotel Dolce Villa

AVOID THIS HOTEL. BE CAREFUL.nPlease read this review before you decide to book with them.nI booked 2 nights in the Hotel Dolce Villa during the labor weekend. My first impression was horrible. The ‘front desk’ is a small room with tons of newspapers all over the room. I arrived around 1 pm and the hotel was closed. I had to call them and the “receptionist” was attending the bar next to the hotel. I’m guessing she is a waitress and receptionist at the same time.nDuring the check in I asked for the free breakfast mentioned on their website. She told me that there is not more free breakfast. I insisted that if the website says free breakfast included with the booking of any room they should give me the mentioned offer since is still on the website. After fighting for my rights she finally gave me the free breakfast. The “breakfast” is not a “breakfast” because the sister restaurant opens at 12 pm.nThe following day after we were outside the whole day when we returned to the hotel around 10 pm for our surprise the room was not cleaned, the garbage was still there, the towels were not changed, the bed was not made and the coffee machine was not cleaned. Everything was left the same way when we left the hotel in the morning.nI informed the situation at the front desk and a guy named Joshua not only did not apologize or send some staff to clean my room but also laughed at me when I requested to talk to the manager or to get a discount for the money I paid since nowhere or at any time were informed that the room would not be cleaned. Even worse he told me laughing at me that due to the COVID they do not clean the rooms every day, only the day of your check in and the day of your check out.nFor our surprise for the statement he made the next day during the check out informed the situation to the lady at the front desk named Marilyn and again in a very bad way laughing at me again she insisted that nobody will give me my money back or any discount since rooms will clean the day of the check in and the day of your check out because of the pandemic we are dealing with.nSo, if you stay 5 or 7 days in this “hotel” be careful your room won’t be clean because of the Covid but nobody will tell you when you register or even it is not mentioned on their website.nSo, be careful if you book with then because they don’t comply with the protocols established for hotels during the Covid-19. You will not see either hand sanitizer anywhere or at the front desk.nThey are liars and they will take your money without giving you the service for which you have paid.nThis hotel is not 3.4 stars is less than 1 star.

The hotel is located in a beautiful plaza, surrounded by amazing restaurants and shops. I wasn't able to give them 5 stars due to customer service. Mainly their second shift staff needs to be more courteous and better trained. If you are looking for a romantic getaway this is the place.

Not a 5 star hotel but I guarantee you wont be displeased, the view is beautiful and the rooms are nice. They are somewhat small so these rooms would better one person rather than 5.

This is the worst hotel I’ve been to and i travel for a living. Upon my arrival no one was there in the “lobby” because Brian the assistant manager was outside playing with his dog for a half hour. This was a prepaid booking (otherwise i would have left immediately). When he eventually showed up- the service was so awful I thought Ashton Kutcher was going to pop-out. I tried to pay the deposit with my Visa card and they said they don’t accept it- I did not have another credit card on me. I offered a $200 cash deposit (all I had on me) but they demanded $300. I was then asked to leave the premises despite having a prepaid reservation - which was sketchy AF. He said that the hotel didn’t charge me anything that only Hotwire did.nnWhen I asked for a refund “Brian” refused (clearly on a power trip). I then found out he lied to me about the hotel charge - and I was being charged (his story changed). He said that he did not have the authority to refund me. I then was told I had to wait outside until morning until the general manager showed up. Sketchy place. Never stay here.nnThis is what they spend their time doing - stealing people’s money. What Brian should be doing is cleaning their pigstye of a front office. / lobby.

Very classy, cozy, quiet hotel. Elegant, modern and clean. Loved it! ♥ufe0f