Aloft Cleveland Beachwood

Andrew was extremely helpful and accommodating. I had unexpected travel plans and he made sure my company and I were comfortable and didn’t feel rushed to leave. I am a proud Marriott member; 5 star rating!

Good customer service however, when I enter the room it was still dirty. Nothing was wiped down, the bed was not made, and there was still trash bags on the floor. When I spoke with the front desk lady she gladly have us another room.

Great friendly staff, hotel was a little dirty on the floor probably because of all the kid traffic. This hotel is VERY accommodating even when your upset, they make it possible for you to have a great stay. They may not have breakfast readily made when u wake up but they made breakfast for my family and even delivered it to the room for us! If I needed a place to stay in Cleveland again I wouldn't hesitate to stay here again.

Great Customer service. If your a couple wanting a romantic stay, don't go here. Alot of kids, very noisy. Great place for families.

Avoid this property at all costs. In fact, ditch the brand. Wondering why I’m writing a review at 7:13am? Since my check in I’ve been complaining about kids running up and down the hallway, adults congregating in the hallway, kids screaming, chips all over the hall way floor, etc.. I was told they would monitor it-not sure what’s there to monitor when I’m telling you my concerns as a guest.nnI guess in monitoring they decided it wasn’t an issue. This continued throughout the night. At 6:22am I was awaken AGAIN by loud music. I initially thought it was coming from outside since Thats also a hang out spot for a lot of people who come to this hotel. They sit inside the parking lot and blast their music (I know weird).nnAfter realizing the music was coming from someone on my floor (same people who’ve taken over the property it seems) I called the front desk. I was told they would send security up. After waiting 10-15 minutes I called back to the front desk because again it’s a little after 6am and the music is still going. I asked the young lady at the front desk was she gonna send security or if I should just go and knock on door myself? Again, she said she would send security. With the lack of empathy one would almost wonder if the front desk knew about this “party.” They just seemed too relaxed with no sense of urgency.nnI will never stay at another Aloft property again, granted they are part of a larger chain. This particular property is something left to desire. Seems like a lot of locals renting hotel rooms to party. I was only looking for a place to rest my head before getting on the road. It’s gonna be coffee for me!! Thanks Aloft!