WoodSpring Suites Columbus NE I-270

The GM Debbie and Connie are very great at their jobs. They go out of their way to make sure they're have a great stay at Woodsprings

I’ll start from the beginning. I checked in 11/5/2020 checked out 5/27 so that would be exactly 5months in that time none of the original staff from when I first checked in still works there. I mean none not even the managers so that’s a red flag. For what the price was after staying for a month originally they give you your taxes back which equates to almost a week free I liked that so I stayed. However eventually they raised the room prices(which I had no problem with it was just random) they made me feel some sort of way for having the price I was promised when I originally moved in. Laundry was never done. Always a wait. So I would wash my own linens. Never got house keeping the entire time I stayed not Bc of refusal bt Bc I simply wasn’t offered. Even when I wasn’t on grounds room was never touched up (that’s if they had house ppl). So I cleaned my own room. I was a great guest all of the new staff would frequently remind me of so. Never really spoke to anyone kept my head low. Ignored all the flaws(constant loud noise, banging & running through halls above me & on my floor, smoke smell on a NON-SMOKING floor, dog barking & smells etc, the suspicious activities of ppl in the parking lot including motorcycles/bikes with kids around which Managment claimed to be handling but never did not to mention STAFF MEMBERS engaging in said activities seen going in & out of guests rooms all hours of the day. Management included in which they couldn’t be at the front desk would have you waiting calling the assistance line for 30-45minutes on several occasions to the point the entire lobby is packed. Smoke alarm going off between 1-5am never fails at least every to every other day. There would also be money not accounted for when the new staff came in because “their system updates slow or is behind a cycle”. Trash outside the hotel trash in the hallways that would be there for days to a week (no housekeeping). Before moving out I notified one of the GMs a short woman with short hair who I can say I’ve never had any issues with she’s always been polite & straight to the point. I let her know I was paying for my last week & would be departing on that Saturday morning 3/27 before 11am when they start the new cycle. She said alright and noted the account. 3/31 5 days after leaving i was charged $210 I call the front desk 6 times & was hung up on consecutively by Ryan Blake the Gm so I visit the property he tells me I was charged this fee because my room and I quote “had crumbs everywhere & had rotten eggs everywhere” are you serious crumbs? Lol is it not the hotels job to clean the room after departure. Are crumbs not an easy clean? To lie and say I had rotten eggs everywhere was a reach I had 2 cartons of eggs that I sat on the counter Bc I couldn’t take them with me and figured management would be coming to clean the day I notified them of leaving & would simply throw them away they were not rotten no one lives that way. It’s a reach. I have a child! Not to mention he charged a card that was NOT authorized wasn’t even the card I checked in with. Why charge me almost an entire week later it’s all BS just a scheme for extra money & to be treated this way after spending thousands of dollars & being a hassle free guest my entire stay is unacceptable. He was very rude in the end saying “well there’s nothing you can do it would not be refunded” honestly it all doesn’t make sense. If nothing was broke in the room and there were just CRUMBS that doesn’t even equate to a $210 fee especially if I’ve never received housekeeping in the 5months I was there. When asked about the pictures & video footage of check out to prove said state of the room he said he would get them then refused & said it doesn’t matter Bc it wouldn’t be refunded. God doesn’t like ugly I’m a great woman & person and it’s very disappointing that this happened especially after letting all of the things going on at this establishment slide. Don’t stay at this location!!

Gotten better. Cleaned up. If one major problem is parking. Handicap parking taken by #uber cars. Hotel don't care

So I come here often and for the price its nice the employees are very nice and polite. But tonight I had one who was very rude. Amanda is her name and she snapped at me smack her hands at the desk amd trued to intimidate me. Not sure if it was a bad day or if she treats all the customers this way either way this is NOT okay.

Front Desk associates are so nice and I see the positive changes the new management staff is making. Way to go Easton Woodspring