Courtyard by Marriott Concord

When I originally looked at this hotel, it was to arrange a room block for my wedding in the area. The woman at the front desk was very helpful and told me they were very understanding with big groups and weddings, as in the celebrating after the event. Two days after I set up room block, I had my grandmother call to set up her room and she was told the block was already full, which is not possible since I just set it up two days prior. When I called they told me it was “glitch in the system” and gave me a specific room I wanted, for being so understanding. Throughout the time leading up to my wedding, certain guests were getting rooms and others were being told it was booked and my room block was full, but then another person would call and a room would be available. Very confusing and disorganized.nnWhen my check in day approached I showed up three minutes after my check in time and I was told my room wasn’t ready and they didn’t know when it would be but they would move me to another room, even though I was guaranteed a room with outdoor access, due to the confusion and “glitch” with room block. I had to wait for my room with my wedding dress and bags in the lobby.nnAfter our wedding, I brought people back to the hotel, where we were told it was now quiet hours, even though I was previously told that they were more understanding because weddings often come with celebrating. I had people in my room and outside in our patio area. We were spoken to three times, one time which we were screamed at by hotel management.nnAll in all, I will NEVER book a room here again. If you are planning on having a room block for your wedding I would DEFINITELY NOT book it here.

Rooms are clean, modern, well appointed. Beds are very comfortable. Gorgeous courtyard with fire pits and waterfall is super relaxing. There's no complementary breakfast, and the Starbucks there is really EXPENSIVE AND SLOW (we're talking $3.50 for a small muffin or one small chocolate chip cookie). They do offer frozen entrees and snacks at the front desk for your microwaving pleasure. Overall it was a really nice place to stay, but I wish they offered breakfast for the price they charge.

Really nice property. I stay in Courtyards alot, and this one is better than average for sure. Rooms appear to have been remodeled recently and are very nice. Bistro service was very quick - something that several other Courtyards need to work on a bit. I would stay here again.

Clean room, decent staff

Friendly helpful staff. Could use a little refresh, and be a bit cleaner, but not bad, $20 per night too much for Concord.JG