Gorham Bike & Ski

If I could I would give them less than one star. I have never given a review before but I feel so strongly about this that I had to. I was looking for a particular bike rack kuat NV 2 base two bike rack and found it on Gorham website for $549.99 After confirming they were a legit website I tried adding it to my chart and was advised that I qualify for free shipping, great! However I wasn’t able to keep it in my chart because the system kicked me back to add to chart. After several attempts I decided I would call in the morning. I called and was transferred to Jose who advised that they don’t have it in stock but that it would be in in a couple of weeks which was not an issue. I told Jose the Price on line is 549.99, he advised me that he shows it’s 649.99, Jose told me I would have to talk to Dave in charge of on line orders. Dave was coming in later in the day and would return my call. I waited until just before closing and no call from Dave so I called and was advised they would transfer me however they came back and said that he was gone for the weekend. They advised the best way to reach him is by email, so I email but still no response from Dave. In the meantime they removed the price and the option to add to chart from there website but not before I got a screenshot of my search page showing there website and the price which I include in my email to Dave. I called again and was advised again that he would contact me, he finally did and told me that they made a mistake on the price and would not honor the online price. Good customer service would have been to say to me, yes we will honor that price because it’s not your fault we made the mistake. But sadly Dave didn’t .

Made a purchase online, for a split board (which are impossible to come by out here in North Idaho!). Easy to work with Chris who helped me over the phone. Timely shipping, packaged nicely and great over-all transaction! I'm sure the in-person shop is great, but can only talk about my online purchase.

Stopped in for a quick visit to purchase a bike lock for my husband and I because we forgot ours at home on our trip. The service was extremely quick! I asked him to quickly look at my bike because it was making a funny noise with my gears. Not only was it in and out within 10 minutes, but he also fixed the gear issue!!! The customer service was top-notch and I would highly recommend for anybody in the area that needs assistance!

Retail staff is not knowledgeable about bikes. Tried to sell a used speed and cadence sensor to us as ‘new’. The associate handed it over without checking to see if all of the electronic components were still in the box (which they were not); then stuffed additional zip ties into the box and told us it was fine. When we asked for the missing pieces, they went downstairs to look and came back up with pieces still missing. Not going back.

In Portland, Maine we are fortunate to have a bunch of locally owned outdoors shops for all our climbing, paddling skiing, biking, etc.., etc. adventures. Gorham Bike & Ski is one of my favorites, both for the inventory and the staff, who is better than most in being so attentive and responsive. Sometimes I enjoy the 'cool' vibe I get from my other favorite outdoors adventure shops, and the feeling like I can wander around while checking out the gear before I need or ask for assistance. But sometimes I know exactly what I want and appreciate when a staff member greets me the moment I walk in and is fully attentive to my questions. That's what distinguishes Gorham Bike & Ski. Great inventory, and an excellent, attentive and affable staff. Example: I went in yesterday to buy a fat bike. I knew what I wanted, and within minutes a staff member, Chris, had located the perfect bike for me. In the meantime, another staff member heard me make a comment about the upcoming ski season and my plan to lease boots for my son, and he immediately came over and gave me the latest update on this year's lease program. Knowledgeable, attentive, and awesome inventory: Gorham Bike & Ski!