Map
Detailed Information
- Place Types Lodging
- Address 1231 Lee St, Des Plaines, IL 60018, USA
- Coordinate 42.030646,-87.8936832
- Website https://www.bestwestern.com/en_US/book/hotel-rooms.14157.html?i
- Rating 3.9
- Compound Code 24J4+7G Des Plaines, IL, USA
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
My go to location when I come visit the windy city. The staff is extremely helpful and the rooms are clean as they will get. Not the newest stuff around but you can rest assured that the cleaning staff do their job quite proficiently.nnSo far, so very very good ud83dudc4dud83cudffc
The only hotel within the city limits of Des Plaines. Plenty of restaurants and stores for daily necessities within walking distance. The interior public space can seem cramped and clausterphoia inducing. Staff was professional and pleasant. The room was clean and well stocked with advertised items. There was no noticeable damage to furnishings or linens. The beds were comfortable at what I would judge a medium firmness. Each bed had a generous supply of pillows. Another pleasant surprise was that the window actually opened with little effort. A real plus given this was one of the first nights the temperature stayed above 60 all nightnOverall it was a good value.
Found bed bugs in the room! Brought one to front desk before leaving. Management never reached out. I tried contacting front desk (spoke with Selma) and she hangs up on me and won’t let me speak to any management about any solution. The hotel does not want to issue a refund or try to find any resolution, instead they hang up on me. I’m pretty shocked about the hospitality and the seriousness of this issue. I had to bring my items to dry cleaners. I’ve never dealt with bed bugs in my life. I understand hotels bring people from all over the world and it's inevitable that an issue might pop up like bed bugs, it is management's responsibility to speak with guest and find a solution. In this case I had no one speak with me, not even an apology from anyone at the property! I had to reach out multiple times and I am very shocked by how this issue is treated, especially for Best Western's Standards. Stay away from this place
I only stay in the Jacuzzi rooms at Best Western because the price difference is about $30 and then you have a really beautiful spa to sit in I love the choices that the television gives me the beds are extremely comfortable and the pillows are plentiful ( four) are so nice it's quiet. check in and check out is very fast it's actually located across the street from two very good restaurant / bars. The coffee station in my room was very delicious everything was in working order they're taking covid precautions to the extreme which I like keeping the channel changer in a sanitized case,I will be back.
Always a great place to stay. Close to home so it’s a nice quick getaway with a pool (except now during COVID). Been coming here for years and never had a problem.nnPROS:nClean, well maintained, comfy and invitingnGreat staffnSoft beds with plenty of pillows and extra blanket in closetnPoolnRooms with jacuzzi and wet bars and couchesnQuiet location with good mobility to gas stations, food or shoppingnBasic room includes mini fridge and microwavenFree breakfastnParking never been an issue for menService animal friendly!nnCONS:nNothing over the top fancynSometimes heater blows only cool airnNo staircase in middle of building only at two endsnElevator kind of slownDrink and ice machines only at one end of each floornFood vending only on first floor in middlenNo area for service animals or pets to go potty
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