Window World of Cincinnati

HIGHLY RECOMMEND! I had two windows installed during quarantine. The windows were delivered and installed in the time quoted to me. The installers were professional, wore their masks inside, and cleaned up after themselves. They even used a disinfectant at the end of the process to ensure everything was clean. This company made me feel very comfortable throughout the entire process. I would recommend them to anyone!

We chose window world after getting 3 estimates. One from Cincinnati, one from Indy and this one. The two from Indy and Kentucky were similar in price. The one from Cincinnati was outrageous. We had 16 windows replaced and it was pouring rain that day. They kept right on working. Windows have a lifetime warranty, color choices were good, crew was experienced. We did have 2 damaged screens, looked like it was caused in shipping. They replaced both. We also had some trim that needed to be re-done, which was also completed. Overall it was a good experience, price was what we expected, windows are lovely and warranty is excellent.

Premier product, unbeatable service, affordably priced. I’d give them 6 stars if I could.

While I had some issues actually scheduling the installation (had to call 3 times to get someone to call back to book a date), the installers were prompt, friendly, and efficient with attention to detail. They made sure the job was done right and that I knew how to operate the door with the keys and foot lock. I just had new flooring put in, and they were very careful to lay down sheets in that area and vacuumed up the debris after the door was installed.

Window World replaced our windows a few years ago and no issues so we decided to use them to replace the siding. This has been a nightmare to say the least, the install crew did not show up the day they were supposed too, came late in the afternoon the following day and was not able to complete the job so they had to come back the next day. We had included in our contract to replace the trim, soffits, and gable vents, the crew did not have any of these materials and were unaware it was being replaced. I reached out to our salesman who did straighten it out and they came back on August 28 but this time were still missing the gable vents. Install manager told me to just to go Home Depot and buy 2 vents even though I was already being charged for them on the contract. As of today October 2 we still do not have the vents replaced and we were told they were out of stock, I received a call from Claudia today asking how everything was going and when I brought this up she was more concern with ending the phone call then actually helping and listening to my frustration. I am a very understanding person but when you drop the ball on customer service that is a big concern. I was told today someone would call (again no timeframe given) on setting up a time to do the install. I won't hold my breath on that.n** update October 5, crew came out today put a new vents and fixed areas that were of concern. Crew did an awesome job and I really appreciate the quick response from Window World