Baldwin County Brats

A complete joke they need to close down they don't care about their customers like they say they do wish i couldn't put any stars here

It's so frustrating when drivers decide to play by their own rules and there is no accountability for their actions.

Recently I had to leave my car for a day and night at Thomas Hospital. When I got home (Silverhill), I called Brats to schedule a ride the following morning back to the hospital. The lady answering the phone (helpful, polite, courteous) let me know that I would be picked up at the end of my driveway between 9 and 9:15. I was picked up at 9:05 and given a pleasant ride to my car. The bus driver (Stephen) was very pleasant and even asked us riders about the comfort level of the air conditioning (It was good.). It was a wonderful experience and cost only 1/10th the price of the taxi ride home the day before.

They play around with you. And when you have a problem they will argue with you like you a joke. The only thing good at that service is the bus driver are kindness then the addiction you get from the ladies that lie to their clients about the service just because they are spiteful. The system stinks and the service need work specially if you are disable and you have to go to work and need the so called reliable Brats bus to help you out. We need a new bus system ones that will close down the Brats that be my happy wish.

Brats drivers great service to shrimp festival. Husband uses walker and drivers were great and right there to help him in every way! Thanks again to all!