CVS Pharmacy

Have been coming to this CVS for the past 4 years and never once had a problem. Tonight I have had the ABSOLUTE WORST EXPERIENCE of my LIFE.nnI visit often because I love the CVS beauty bucks program. Tonight my girls and I stopped in since they had a great sale on lip gloss. We were in the make up aisle maybe 10 minutes while my daughters picked out what color gloss they wanted. We started browsing around and my 3 year old said she had to go potty. No big deal I took her back and we set all the make up OUT SIDE the bathroom entrance. (Cameras will prove considering there is a camera right outside the door)nnWhen we came out a manager greeted me. My daughter wanted to exchange her colors so we went back to the aisle. The manager came over and asked if I was planning on doing any more shopping. I was a little thrown off. Then he asked me where the colors went that my daughter put back. I knew where this was leading. I showed him what we put back and confronted him and his response was “I just need to keep inventory on my store”nnHmm do you harass every customer that puts something back???nnThen he proceeds to pretend to call im assuming the cops while standing next to me. “Please meet me down here immediately. Where a-bouts are you. I need you here as soon as you can.”nnBy this time I am absolutely mortified that I am actually being accused of stealing $2 lip gloss. I wanted to do more shopping but this man made me so uncomfortable. If he was in “his” store more often he would know I visit almost weekly. Then to follow me to the front! I ended not even finishing my shopping and paying for way more lip gloss than I wanted because I just wanted to leave after being humiliated.nnWhen I got my girls in the car I waited for the cops to come because I truly thought they were coming. I called the store 3 times asking for the manager though each time he was on the phone. I told the employee I was out front and would like to speak to him because this was absolutely ridiculous. 25 minutes of waiting and 3 Phone calls he finally came out. I asked for his name and he refused to give it to me. His response was “if you want it it’s on the wall”.nnThe thing that I think is funny is I was coming from the gym so my hair was a mess (oh and yes red) I had no make up and was in gym clothes. I have two daughters ages 2 and 3. I probably looked like a young mom that couldn’t afford $2 makeup yet I have built a business larger than he would have ever imagined. I could have bought the whole shelf of make up if I wanted. What if I walked in their in a suit would I have been questioned???nnI am not sure where Doug Buser went to school or even if he has a business management degree though I know when I got my degree customer harassment and discrimination was brought up MANY times. I think it’s disgusting that he thinks he can treat customers like this and quite frankly I think CVS needs to reevaluate their management or give better training because this is NOT how you run a business.

Worse cvs ever