Austin Compounding Pharmacy

I am recovering from a major operation I had on my neck. The pharmacists are knowledgeable and incredibly patient. I had a lot of questions about a new oral medication I had not taken before that tastes absolutely horrid. The pharmacists were empathetic and skilled in adding flavoring. Tom gave other suggestions for improving palatability. Very caring staff. Worth the drive!

Why in the heck don’t the pharmacist think that they need to wear masks, what is wrong with them. NOT SAFE

Hands down the best group of folks to work with. Caring and compassionate. They go the extra mile and take time to get to know there clients as well.

For all your nutritional supplement, and compounding needs!

If there were an option to leave less than a one star rating, I certainly would. As you can see on my Yelp page, I have not left a single negative review for anyone, ever. It takes a lot for me to leave a negative review. Please keep that in mind before reading this.nnMy experience with Colleen and Tom was beyond unsatisfactory and much of it was due to Colleen, Tom's office manager/girlfriend. I originally switched to Austin Compounding Pharmacy from Peoples RX because I was told that I would receive a 15% off exclusivity discount on my prescriptions through my healthcare provider.nnWhen I went to pick up my script one day, I walked into a shocking experience that I will never forget. When I asked Colleen if she could please confirm that my discount was added to my ticket, as she had forgotten to add it in the past, she sent Tom out to chat with me. He walked out fuming and completely lost his temper on myself on another client. He went as far as to yell at me for having a phone call on hold while I was in his presence. He then physically pushed a client who innocently tried to walk into the front doors, having no idea that the doors were locked for Covid precautionary measures. The poor guy was so caught off guard and didn't even know how to take it. He was clearly embarrassed and shocked all at the same time. I was in shock myself and left the pharmacy in tears. I had never been treated so aggressively, especially when it was so unexpected.nnMy last and final visit to their pharmacy consisted of Colleen forgetting to add my discount AGAIN, and then claiming that they reserve the right to stop offering discounts due to Covid. I told her that the professional thing to do would've been to be transparent with clients rather than guilting clients for asking about their discount. She was SO rude. At this point, I realized there was no rationalizing with her. I proceeded to tell her that I would take my business elsewhere and would share my experience online. So, here it is. I own two very successful businesses in Austin and customer service is a HUGE priority to me. I was so disappointed in how I was treated at Austin Compounding Pharmacy and would not recommend this establishment to anyone.