Comfort Suites Boone - University Area

Pool area was clean and warm for the season, but hardly any towels were available for drying off.nnThe lobby and dinning area was clean. However most of the staff either looked strung out or the visitors did (which obviously they can't control) . Walking past carts in the hall way, I smelt a strong odor of weed.nnThey had an issue with the south side door was broke where the cards would not read. I made it aware to the front desk. I felt uneasy because just anyone could walk in the building.nnMy room never got cleaned the entire stay & I had to go to fetch my own supplies. Maid always said they were coming & never showed up.nnI always caught one kid doing multiple jobs, whether it was front desk, stocking the towels, or cleaning the rooms. They seem extremely understaffed & stressed out. He was extremely nice & was doing the best he could.nnThe rooms were clean....

Very dark parking lot.

The reason why I’m giving it 4 instead of 5 stars is for false advertisement. I have two little boys who were looking forward to coming here because of the “arcade/game room” on the way here, I told them and they were thrilled. We get there to ask where it is because we could not find it, and the man at the front desks says “oh yeah, we don’t have a game room, we didn’t update our site.” Other than my kids whining and complaining the whole time because of that everything else was fine. Rooms were clean, needs were met etc.

Poorly run/maintained. Even in Covid times this place is bad. Elevator out of order, security door out of order (door was held held open at all times with a rubber stopper or the rug), drink machines out of order (which is not a big deal but shows trend). We didn't even look at the rest of the facilities. For the pull-out bed the sheets were not in the room. The comforters were in separate drawers, but one stained with... well, it was gross. They said they would bring up bedding, but after 2 hours my wife had to walk down to get sheets. Water in the rooms was out for 3 hours until we left for tubing. When asked front desk they said it would be out for a few minutes... Room cards were only setup for one day during our two night stay. If it was just a few of the above, but taken as a whole was a hot mess. On a positive the furnishings is the room were good, king bed was comfy, and there was a nice fireplace in the lobby.

Clean spacious rooms and decent aside from the smells. A bit dated, so if you're super picky, you'll be less than impressed, but it's doable on a holiday weekend when the nicer places are sold out. Our room was non-smoking however, it smelled like someone had just finished a pack of cigarettes the night before. The halls and stairwells smelled of marijuana from time to time and the grounds outside were tightly squeezed into a small parking area. Note: Trying to turn left from the parking lot onto the main road is next to impossible. Easier to turn right and then find somewhere to make your way back. Would I stay here again? Likely, but only if the others are sold out! Friendly staff and minimal noise throughout our 3 night stay... Just the smells from guests who disrespect the property!