Magic Cycles

Excellent customer service and professionalism. We've visited this shop multiple times recently purchasing two bikes and several parts. Each time the experts at Magic Cycles met us outside to accommodate our health circumstances and were extremely kind and helpful. Highly recommend this shop and will definitely be a repeat customer next time in the high country. Thanks Will and team.

Someone stole my partners bike and brought it here. The staff was attentive enough to notice and we were able to resolve the situation. so thankful for their awareness.

Update I purchased a demo back from one of the employees and I was told that you would have a lifetime warranty on the frame. When I went to get them to warrantee it they could not do it and then just started ignoring my emails and calls. I would not purchase anything from them again and wouldn’t recommend them either.

My son saved all his money to buy a mountain bike and we found one at Magic Cycles this past Saturday. We came back today to buy it. We drove from Winston-Salem, I took off work. I had called to confirm that the bike was still there. We walked in to buy it and they brought it out. Once they brought it out, they realized that someone had put a deposit down the week prior, which means it wasn’t available to buy. It is very upsetting to see how hard my kid worked and then see his excitement to buy the bike move to absolute disappointment. This is very unprofessional. It is ridiculous that with today’s technology, they couldn’t figure out that the bike wasn’t available to sell. I have never been more upset with a business than I am with this shop. I would not recommend shopping from this store. Absolutely terrible.

My boyfriend and I went in this shop today, as we walked in we were not even acknowledged. There were only two employees, and not even a hello or ask if we had any questions. We did not feel welcomed at all. I never leave bad reviews, but feel as if you are African-American this is not a place you should spend your money.