Hampton Inn Morganton

One of my favorites to stay for a day or two! Love the hospitality and atmosphere. Easy access to I-40 and just a short drive to visit The Blue Ridge Parkway!!

I stayed the night because of the threat of inclement weather (it was ultimately just rain) for work. The room was clean and comfortable. The lights in the room were a little harsh because they were so very bright, but that's a minor thing. There was a free hot breakfast or a breakfast to go. The lady serving hot breakfast was a little grumpy, so I went with the grab & go bag. But hey, it was 06:30. Overall, it was a good experience.

This place is beautiful. The room was clean well stocked. Checked in kinda late the front desk was very friendly and helpful. Had great breakfast a nice place would stay here again.

We had a lovely weekend of apple picking planned. On the first night of our stay a storm hit Raleigh and specifically our neighborhood pretty badly. A neighbor of ours called letting us know there was damage to several homes and hail almost 2 inches in diameter. When I asked to check out a day early so we could get home and check on our house they said sure no problem…..from here the customer service and hospitality went bad fast. I asked about refunding my points that I paid with as I was a Hilton Honors member for 5 years no and used to average 200+ nights a year in hotels. The hotel claimed they did not have the ability to issue a refund on the points that only calling Hilton Honors would do that. I called Hilton Honors after 30 minutes they said only the hotel could refund the points and they would instruct them how. So a few days later I speak to the hotel General Manager he says what Hilton said is not true and that only Hilton could refund my points. I again spend 30 minutes on the phone and get told they opened a case number for me and I would hear back from the hotel in 3-5 business days. The hotel then says again they cannot refund the points and closes the case. When I called customer service again the “supervisor” after my third call of 30 minutes says she can credit my account 10,000 points (reservation was 24,000 points). I ask her how this is good customer service for someone who had a home emergency? No response just “I understand”. No clearly you don’t. I will never stay at another Hilton owned property ever again.

I had a wonderful stay! The staff was extremely nice and helpful, and the rooms were nice and clean! I was appreciative of the thought put into the cleanliness of the hotel, as it helps to ease people's minds during this pandemic!