Walgreens

Not a good location for getting photo prints printed. They are normally out of photo paper. Just this recent experience I order photos. The order said they would be ready by 12pm Wednesday. Went to go get them and they store told me they were out of photo paper. They told me that they were trying a truck the next day sometime in the morning and to come back that afternoon and the print would be ready. Went back the next afternoon. The prints weren’t ready because they didn’t get the right paper in on the truck. So they said they could print them in a different size but that I would have to cancel my order and resubmit online and they once they got the order they could print them.

The pharmacy staff is terrible. I dropped my rx off and was told I could get it later that day. I went back after work and a different employee told me they didn’t have it in stock and I would have to wait. No one bothered to call me and I asked her to verify my number (she didn’t care to do it). I gave them the updated number and asked if I would be notified when my rx was ready. She said yes but the next day I had to call and found out over the automated system that it was ready. When I go pick up my rx I will be requesting that the refill be forwarded to Kroger pharmacy.

Good customer service and they work fast

Pharmacy needs some serious training with customer services, their duties and more employees because it’s always a long wait with the prescriptions even when you receive a call about them being ready for pickup.

I was in severe pain and couldn't sleep so, I did my research and went to the Walgreen's website to find a particular product. The site showed that the product was available at the nearest store so, I drove out at midnight. The store did not have the product in stock. Being understanding about the potential lapse in update time between the store and site, I decided that I would suffer through the pain and try another location, the next day. Again, I verified on the site that the product I needed was available at the next closest location. But, before driving all that way, I decided to call first. The Walgreen's I'm reviewing is the location I called. The woman who answered the phone was extremely rude and acted annoyed that I had called to verify the availability of the product, telling me that she cannot check because she's busy and that I will just have to come out to the store. I cannot afford the money or time driving to every Walgreen's location in search of a product that the site shows as available. If the woman who had answered was simply apologetic and polite, I might not be reviewing so negatively. You are a pharmacy. People are genuinely looking for help. You are in the buisness of helping others. Get it right, Walgreen's. Either improve your systems or staff. I suggest you work on both. Sincerely, a customer who was very loyal for many years and will now be switching to a competitor.