Sleep Inn St Louis - Airport

If I could give a negative review I would. Booked a room here for NYE, so that we could be close to the airport for my 87 year old mother-in-law's early morning flight back home. Had problems during booking with one credit card, so used another. Arrived at the hotel to find it closed for renovations. Called Choice to get my points and money refunded to the card, was told it is a non-refundable reservation that I agreed to, they offered to place the points back on my account, but refused to refund the card. Drove to a Quality Inn close by but they had no handicapped rooms available. Ended up going to Best Western down the road, only to have that 1st credit card be declined for a room. Used the other card to book the room and got her settled into our room. When I called the credit card company to find out why it was restricted, discovered that there are SIX pending transactions from Choice. It is freezing outside, with a winter storm moving in, I should have been able to check into my room, however had to search for another hotel, on NYE, then deal with an absolutely clueless customer service agent, then spend another hour on the phone with Fraud Protection to unblock her credit card that Choice attempted to charge. And now, STILL have to call her Credit Union to contest the charge that they did post. And we timed our arrival to be able to settle into our room and order food to be delivered. By the time we got into a room, our only choice for delivery is Dominos.nI have been a Diamond Elite member since 2012. I travel heavily for work. I am the one books rooms for my company for traveling retail construction crews. Usually 15-20 rooms, for anywhere from 1-12 weeks. Calculate the fact that I have a CHOICE of which chain I use. Tonight made a solid decision for me that my CHOICE will be for Choice Hotels will NEVER AGAIN get my business.

So booked this place for a quick trip for a weekend to see family. These stupid people are closed for renovations. Booked it a month in advance what a lousy way to do business

Do not book this hotel. They will scam you out of your money!nI booked a hotel stay for July 21st-22nd for a concert, which because of COVID the concert got cancelled. No big deal, my friend and I were gonna drive up there and stay anyway since it was a non refundable rate and was already paid. Upon looking at my booking, I noticed that it was cancelled. No one emailed or called me to notify me of this.nI have been trying to call for a month now to get my refund, and it just rings and rings. I called Hotels.com which whom I booked through, and they can not issue me a refund because they are not the billing party. I tried calling the corporate number, which they can not issue a refund because the hotel needs to.nI am really disappointed on my experience, and I have tried to be patient as I can during this time but it is extremely frustrating that I can not get any help from anyone.nI assumed because of COVID, the hotel is closed, but If the hotel is closed why are they still accepting new reservations? Why do they not have a voicemail greeting say so?

Great staff and very clean room. Amazing room for the price. Would definitely stay again.

Room was absolutely disgusting!! Not until I threatened for refund & go somewhere else did I then get an upgraded room. Don't get cheaper room there.