Lowe's Home Improvement

Had a great selection of home improvement items but the store was a bit crowded

I walked in the store at 2:36 and didn’t leave until 3:46 as there was no associate available to assist me in purchasing ONE item. I came in to purchase a $399.99 EGO mower, however, none were on the floor. They were all on the very tops of the shelves. An associate by the name of Mac tried to assist me but that wasn’t his department nor was he able to lift the heavy mower after an attempt with the hydraulic lifter. He said he’d find someone to help. After no one showed, I went to find a supervisor. I didn’t get his name but explained to him I’d been there for an hour waiting for someone to retrieve the mower but haven’t been helped. He went to get another hydraulic lifter while another employee by the name of A Jae came with a lifter as well. A Jae finally got the mower down and sent me on my way. I got to the register and the cashier didn’t greet me, just asked did I want to apply for a credit card. I didn’t. After I paid full price, I lugged this mower to my car and had to play Tetris to make it fit. After 10 minutes, I hear the supervisor behind me taking my cart. Then, as I’m leaving, I see him helping a young lady put a lawn chair in her car. Not only was I not offered a discount for my wait, I wasn’t offered assistance in loading it being as though it was a 2 person job. Yes, I got it loaded myself but some sort of consolation would have made up for the hour wait, be it a discount or simple assistance with loading it.

Once again, this particular Lowe’s in my opinion should be closed down. Don’t try to call and speak with someone you would be wasting your time. The returns line take so long one could drive to another store, return the item, come back to this one and the line still would not have moved. Trying to find limber carts is a task in itself just to find that all of them aren’t taken by customers but by the store with all there merchandise. I hope the new CEO or someone who’s reading these reviews visit this store and make the necessary changes. Therefore, I will shop at the Lowe’s further out of my or not shop there at all.

If zero was an option I definitely would have rated this location just that. This has got to be the worst location. I'm in the process of having wood floors installed in my home and we all know that's very expensive just for material alone I spent close to $3,500.00. The workers are lazy, never at there post and when you finally get someone, they tell you I'm off the clock or I'm too busy. I can never go into this store and get someone that has a professional attitude. People don't waste your time going to this location.

Had a return. Went smoothly!