Walgreens

Would you like your pharmacy order delayed? Would you like to wait 35+ minutes on hold? Would you like vague texts telling you there's an issue but no way to get further details? Would you like to talk to a robot and not a human? Then boy do I have a pharmacy for you!nnThe store itself is reasonably clean and staff is friendly. The pharmacy though... Yikes. Every order and refill is a nightmare. So much so that I switched to just paying out of pocket for the medicine from a better pharmacy.

Quite possibly the best experience I’ve had at a Walgreens location. Brandon helped out and wasn’t annoyed by the million questions I had. Nice to be able to buy things knowledgeably with some help. Thank you Walgreens and especially Brandon for being on top of his game

Walgreens - Store #5399, 955 S WINTER PARK DRnThere are many things that are stressful in today’s society, picking up meds from a pharmacy should not be a stressful event. But sadly, Walgreens recently had a big turnover, almost all their employees are new. I dropped off a prescription, told them it had been a while and they may need to contact the insurance company to update their data. The pharmacist Thanh asked if my phone number was on file. It was also on the prescription. He said it might take a while to process and noted he would call when it was ready. Two days later I walk in to check on things and find out, not only was the prescription filled and I was never called, Thanh did not contact the insurance nor did he even bother to look in the system to check on the insurance coverage. That brings us to my encounter with the very lovely and very Old man John. John was off talking about who knows what, maybe the good old days, with what sounded like a friend. I don’t know who he was chatting so friendly with but I do know he was way too busy to be bothered to help the line of people waiting on him. The lady working the drive thru noticed John was gone for a long time and came over to ask if she could help. She found the med order and started to process but came to a stop when I produced a federal government ID. She said her system could not accept it and I would need a driver’s license. I said this was what I have always used and that was enough to bring her thought function to a full stop. Now Old man John has returned from his “Good Ol’ Days conversation as his friend finally had to leave. John shuffled back behind the counter and asked if he could help me. I repeat to John what I said to the young girl. John says it is a new system and that is how it goes. If I don’t produce a driver’s license, he would not ring up the sale. So, I give in to the old guy and he rings it up and ask me for money. I told him about the conversation I had with Thanh and he looked it up then told me that my number had expired. I asked him to call for the new number. He told me he couldn’t be bothered to contact the insurance for current acct info. He offered it would be so much easier to just pay cash and for me to submit the receipt for re-imbursement. Being given a hard time by John in the Walgreens pharmacy is not acceptable. I have been getting the same prescription about every 6 months for around 5 years now. I have never been given a hard time by the staff in this pharmacy until today. When I got home, the wife told me of her last encounter with staff at the same Walgreens. We have decided it is not worth the stress of dealing with the lazy employees at this Walgreens. Back when Scott was the manager this store run flawless, all the staff were super friendly and always helpful. In a nut shell, Scott’s replacement and his coworkers are not very pleasant or helpful.nWe miss Scott and wish him well this New Year.

Pharmacy has always been subpar here, but reached a new low today. Just got out of the hospital after reconstructive surgery and went in the drive thru to pick up prescriptions. Was told they wouldn’t be available for hours and pick up end of day. tried to explain that’s usually not a problem, but I was told at the hospital to get these ASAP since my nerve block would soon wear off and I’ll need to have meds in my system beforehand. They said in order to rush this I had to wait inside and they’ll have it in 15min.nnI can’t walk due to my surgery, so my friend who drove me went in for me. Over an hour later after not hearing anything, my friend asked about the status of the meds and was told that they never received anything. The explanation was apparently whoever put in the information never input it into their system, was from a different department and normally doesn’t work in the pharmacy. If we would’ve just decided to leave and wait for the meds to be filled, I wouldn’t have received them. Exactly what I needed to hear post op. Enjoy the one star.nnUpdate: after 2 hours the meds were given to my friend in a bag. Once we made it home, opened the bag and realized they only gave us 1 out of 3 medications. Is there a way to give zero stars?

Need assistance with clipping. ZERO interest to help me.