Henrico County Public Utilities

Nearly impossible to get a live body. “Will respond in sixteen business hours.”

The woman who answers the phone is probably the rudest person I've ever spoken to in any kind of customer service role. Do not know why she is so angry or how she has not been fired yet. Requested a trash can well over a month ago and have not received it yet. Been hauling garbage 20 minutes away to the dump in my car.

They skipped our house going on three weeks in a row now. We have called them 5 or 6 times and still haven’t seen a garbage truck. At this point I don’t know what I am paying for.

County does not help what so ever. Water is a necessary! With that being said if you have majority of your bill paid, the county should be able to assit in a payment arrangement to restore needed services. Lacking customer service and integrity . Everybody does not recieve goverment assistance, speak to people with respect

A bit of a wait, but the people were friendly and helpful!