Homewood Suites by Hilton Lynchburg

The hotel is beautiful and clean. The rooms as re large and have high ceilings (that I love).nKitchens were perfect and had everything you need.nStaff was excellent. Pet friendly and you wouldn't even know, because everything was so clean and fresh 24/7.nI stayed a couple of days and enjoyed every bit!

If there was a 0 star option, I'd list it as that. I had a reservation for 4 MONTHS. I get a phone call the day before I arrive at the hotel that they overbooked and that I couldn't stay there. Almost every other hotel was sold out and the area and we were stranded. I reached out to Hilton Support and I still haven't heard back from anyone a week later. The General Manager was horrible to talk to. I kept trying to call and figure out out but she would not talk. I left at least 10 messages but didn't get a call back until a day after we arrived and found new accommodations. I have heard from my friends that it has also happened to them. If you are looking for a place to stay, don't do it here or else you have a big shot of being stranded.

All the women that we’ve met at the front desk and kitchen, and spoke with over the phone, during our three stays are incredibly short in their answers, personality and assistance. They are dis stain in the way they respond to questions, clearly put out and mumble under their breath. This is the sister property to the Hilton Garden Inn next-door.

The room was nice overall. It was clean and ready upon arrival. The beds were comfortable. The fridge size was nice. The hot breakfast was nice. Check in was easy as I used the app for everything. I never saw anyone at the front desk except for when I checked out. When I dialed 0 the call was answered right away. However I asked for forks twice and was never provided any forks. There were only knives and spoons in my room for silverware. None of the drains worked well. The water went down very slowly in all of them.

Rooms in my group had to be changed several times because not cleaned rooms. Poor attention to detail. We made a list of issues but only half were addressed. Management commented that staff is not available due to layoffs and regular staff being paid by unemployment and not ready to come back to work until after that is finished.nThe rooms were presented as ready to occupy but they really were not.nMaintenance in bathroom was not completed, dishes in dishwasher were filthy and not checked to be sure they had been completely cleaned, clock was not set to correct time- minutes and hours both way off, pool was not heated but represented as usable, debris was on the floor, obviously not ever had been checked or cleaned after previous guests, missing items in fridge and microwave - reported so i would not be blamed. not resolved