Bicycle Warehouse Chula Vista

No clue how there are low reviews for this store. Needed a new trail worthy, sub $1,000 bike for my son, 12 years old 5’5” and growing FAST. We stopped in to look at some entry level hard tails, which they had in stock. They setup two different bikes with pedals for us to test ride, loaner helmets, and tips on all the controls. They gave no pressure and were just absolutely helpful. Ended up buying a Giant Talon 1 27.5 in a medium frame. They went so far as to trim the seat post down a few inches for my son to give him room when he drops the seat. It was my first time to this store and they absolutely will get future business from me. Great buying experience!

I’m looking to purchase an e-bike under $2,000. The Bicycle Warehouse is very conveniently located. I could drive there in 10 minutes, but that’s not going to happen because after reading all the reviews posted I have no confidence that I’ll get competent caring service. It’s nice that the two gal owners respond cheerily to negative feedback, however their answers didn’t inspire any confidence on my end. The bit about the chain lube spoke volumes about this firms approach to doing business. Remember “The Golden Rule”? I don’t see that philosophy being implemented here. A free dab of chain lube could have created lots of good will. This company seems clueless about how to treat customers or hir and train good employees. Don’t have enough people on staff? Then go hire some! There are lots of good folks available. I’d prefer to do business with a mom & pop shop with different values.

Worst customer service ever.nnPurchased a $900+ road bike without prior test riding. The first time I ride the bike out after the purchase, 3 miles into the ride and the entire back transmission gear ripped apart from the core and chain was snapped in half. Logically assumed that it was some sort of installation problem or quality related issues, with the fact that I have been riding bikes for more than 5 years and clearly understand how the gear system functions.nnBrought the bike back to store and the customer service was absolutely unprofessional and unacceptably horrible. The front desk manager, namely Mark, acted and spoke as if they have zero responsibility toward the failure of the bike. His attitude of unconcern indirectly questions that I was the one that broke the bike.nnRequested a full refund already from the management of Bicycle Warehouse. Will never visit the store ever again. If you are looking for bike stores that provides relatively friendly and responsible customer service, this store is definitely not your choice.

I got a roof bike rack THULEnAnd Marcos Vasquez was greatnThank you guys

I went in and got EXACTLY the bike that was right for me at an affordable price. A great purchase combined with an extremely helpful and knowledgeable staff. No car salesman bs. Just an honest and straight up approach even after they became aware I was a beginner. They had to convince me to not purchase the bike on the spot and instead go home, do some research and come back if I still wanted it. I'm sure glad I did. Thank you Sean and the entire Bicycle Warehouse staff.